Job Title: Technical Customer Support - Service Calls

Job Overview:

As a Customer Support Representative In a customer facing role, specializing in technical service calls, you will be responsible for providing exceptional support on multiple support channels (phone/email), to our customers post sales, regarding service-related inquiries and requests. Your primary objective will be to ensure customer satisfaction by effectively addressing their service needs and resolving any issues they may encounter.

Key Responsibilities:

1. Receive and Handle Service Calls:

  - Answer incoming service calls promptly and professionally.

  - Listen attentively to customers' concerns and accurately document service requests.

  - Provide timely and efficient assistance to resolve service-related issues or inquiries.

2. Troubleshooting and Problem Resolution:

  - Diagnose service issues and troubleshoot technical problems over the phone.

  - Collaborate with other departments or technical teams to escalate and resolve complex issues as needed.

  - Follow established protocols and procedures to ensure consistent and effective problem resolution.

3. Customer Relationship Management:

  - Build rapport and establish trust with customers through clear communication and empathetic listening.

  - Maintain a positive and helpful attitude while addressing customer concerns and inquiries.

  - Provide proactive updates to customers regarding the status of their service requests and any necessary follow-up actions.

4. Documentation and Reporting: 

  - Accurately record all customer interactions and service-related details in the appropriate systems or databases.

  - Generate reports and summaries as needed to track service call metrics, trends, and customer feedback.

Qualifications:

- Previous experience in customer service or call center environments, with a focus on handling service-related inquiries preferred. Tech experience is a plus.

- Excellent verbal communication skills and active listening abilities.

- Strong problem-solving skills and ability to think critically under pressure.

- Familiarity with customer relationship management (CRM) software and call center technology.

- Ability to multitask and manage time effectively in a fast-paced environment.

Shift: 

Specific shift needs:7 AM - 12 PM

This is a part-time, seasonal job.