Account Manager

Fully Remote · Full-Time

About the company

We are a people-first relocation services company focused on helping families find safety and stability after a fire, flood, or natural disaster disrupts their lives.

The company specializes in temporary housing, working as a trusted third-party partner to major housing providers that maintain direct relationships with insurance carriers. When families are displaced and need immediate support, this team coordinates everything from unit placement and damage deposits to vendor payments and alternative housing solutions when traditional options are not available.

The organization is in a strong growth phase and is investing in the systems and people needed to scale effectively. Being people-first is not just a value. It is reflected in how the team operates every day with clients, partners, and internally.

About the role

We are hiring two Account Managers who will serve as the backbone of daily operations. This role owns the full lifecycle of temporary housing placements. From receiving inbound claims and sourcing available properties, to presenting options, coordinating tours, and closing placements.

Think of it as account management meets recruiting: you receive a housing claim like a job order, source properties like candidates, present them to clients, schedule tours like interviews, and close the placement like a hire. If you thrive in high-volume, relationship-driven, phone-intensive environments, this role is built for you.

What you'll own

• Manage inbound housing claims end-to-end — from initial assignment through final placement
• Source and vet temporary housing options by calling homeowners and property managers
• Present housing options to clients with clear, professional documentation
• Coordinate property tours and walkthroughs with displaced families
• Negotiate pricing, availability, and terms with property owners
• Close 6–10 housing placements per month consistently
• Maintain accurate records of all claims, placements, and client communications
• Build and maintain strong relationships with a growing network of property owners and managers
• Manage damage deposits, coordinate vendor payments, and track financial activity related to your accounts

What we're looking for

• 2+ years of experience in corporate housing, property management, Airbnb management, real estate, or a similar account management or sales role
• Excellent English communication (C1–C2 level) — you will spend significant time on the phone with property owners and clients in the United States
• Strong phone skills — comfortable making high-volume outbound calls daily
• Warm, dynamic communicator with a relationship-driven, client-facing presence
• Sales-driven mindset — this is not a customer service or call center role; you are closing deals
• Tech-savvy — comfortable with Google Suite, CRM systems, and adopting new tools quickly
• Proactive and detail-oriented — you document well, prepare ahead, and go the extra mile
• AI-curious — a bonus if you already use AI tools to enhance your productivity
• Nice to have: experience in recruitment, staffing, or real estate sales; background in insurance or relocation; familiarity with HubSpot, HostAway, or similar platforms; cultural familiarity with the United States

Why this opportunity

Purpose-driven work: Supporting families during some of the most difficult moments of their lives

Direct leadership access: High visibility and close collaboration with leadership from day one

Clear growth path: Defined trajectory for compensation growth and expanded responsibility

Fast-growing team: Tight-knit, high-performing environment where your impact is visible and valued