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Head Of Operations
New York City, NY
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Head of Operations

About the Company

We’re a fast-growing startup in the freight audit and logistics tech space, helping importers and logistics teams gain visibility and control over detention, demurrage, and other container-related fees. Our platform automates invoice auditing and recovery, saving customers time and money while streamlining their supply chain operations. With a small, dedicated team of around 40, we’re solving complex problems in a traditionally outdated industry using data, automation, and operational precision.


Role & Responsibilities

Reporting directly to the CEO, the Head of Operations will bring structure, clarity, and leadership across business and financial functions. Responsibilities include:

  • Leading All-Hands and OKR meetings, including prep and internal communications

  • Managing financial operations—budgets, vendors, expense tracking, and forecasting

  • Acting as the internal lead with our third-party finance & HR partner, overseeing onboarding, offboarding, and compliance

  • Improving company-wide processes and operational systems (tools like Notion, Google Slides, Excel, Stripe)

  • Supporting SOC 2 compliance, board preparation, investor updates, and trademark management

  • Driving culture and accountability across business teams, with a focus on structure and support

  • Managing a blended team of FTEs and contractors across operations and finance




Ideal Background & Qualifications

  • 7–10 years of experience in business or operational leadership roles, ideally within early-stage startups

  • Strong background in financial operations, budgeting, and vendor oversight

  • Experience managing onboarding, offboarding, and collaborating with external HR/finance providers

  • Familiarity with compliance and internal controls (SOC 2 is a plus)

  • Excellent communicator and trusted partner to executives and cross-functional teams

  • Proactive, resilient, and systems-minded—comfortable building structure from the ground up

  • Skilled in tools like Notion, Google Slides, Excel, and Stripe



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