Head of Operations
About the Company
We’re a fast-growing startup in the freight audit and logistics tech space, helping importers and logistics teams gain visibility and control over detention, demurrage, and other container-related fees. Our platform automates invoice auditing and recovery, saving customers time and money while streamlining their supply chain operations. With a small, dedicated team of around 40, we’re solving complex problems in a traditionally outdated industry using data, automation, and operational precision.
Role & Responsibilities
Reporting directly to the CEO, the Head of Operations will bring structure, clarity, and leadership across business and financial functions. Responsibilities include:
- Leading All-Hands and OKR meetings, including prep and internal communications
- Managing financial operations—budgets, vendors, expense tracking, and forecasting
- Acting as the internal lead with our third-party finance & HR partner, overseeing onboarding, offboarding, and compliance
- Improving company-wide processes and operational systems (tools like Notion, Google Slides, Excel, Stripe)
- Supporting SOC 2 compliance, board preparation, investor updates, and trademark management
- Driving culture and accountability across business teams, with a focus on structure and support
- Managing a blended team of FTEs and contractors across operations and finance
Ideal Background & Qualifications
- 7–10 years of experience in business or operational leadership roles, ideally within early-stage startups
- Strong background in financial operations, budgeting, and vendor oversight
- Experience managing onboarding, offboarding, and collaborating with external HR/finance providers
- Familiarity with compliance and internal controls (SOC 2 is a plus)
- Excellent communicator and trusted partner to executives and cross-functional teams
- Proactive, resilient, and systems-minded—comfortable building structure from the ground up
- Skilled in tools like Notion, Google Slides, Excel, and Stripe