Client Support Specialist
Full-time / fully remote
Schedule: Wed to Fri: 12:00 PM to 8:00 PM CST | Sat to Sun: 9:00 AM to 5:00 PM CST
Industry: Relocation Services / Temporary Housing
About the Client
The client is a people-first relocation services company built around one mission: helping families find safety and stability after a fire, flood, or natural disaster uproots their lives. They specialize in temporary housing, working as a trusted third-party vendor to major housing companies that hold direct agreements with insurance carriers. The client is in a strong growth phase. Being people-first is not a tagline. It is how they operate every single day.
About the Role
The client is looking for a Client Support Specialist to cover after-hours and weekend operations. This role combines the core account management responsibilities (housing placement, claims processing) with an emergency response component: handling escalations, access issues, maintenance requests, and urgent situations that arise outside standard business hours. While the pace can vary (some weeks are quiet, others have multiple incidents), you need to be ready to respond calmly and professionally when families need help. This role requires someone who is both a strong account manager and comfortable handling client escalations with empathy and urgency.
What You'll Own
• Manage housing claims and placements during your shift, same core process as the weekday team
• Handle after-hours escalations: lockouts, maintenance emergencies, access issues, property concerns
• Serve as the first point of contact for displaced families experiencing urgent housing issues
• Coordinate with property owners and vendors to resolve issues quickly
• Document all incidents and escalations for the weekday team to review
• Maintain continuity between shifts so nothing falls through the cracks
• Process housing claims and close placements as volume allows during your shift
What We're Looking For
• 2+ years in account management, property management, corporate housing, customer success, or a role combining sales with customer support
• Excellent English communication (C1 to C2 level). Phone-heavy role with U.S.-based clients and property owners
• Calm under pressure. Can handle urgent situations with professionalism and empathy
• Strong problem-solving skills. Resourceful when things go wrong outside normal hours
• Sales-capable. Not purely customer service; you still close deals and manage accounts
• Tech-savvy and organized. Comfortable with CRMs, Google Suite, and documentation
• Reliable and self-directed. You are often the only person on shift during your hours
• Open to a non-traditional schedule (Wednesday to Sunday including evenings)
Why Join
The work matters. Every placement means a family has a safe roof over their head. The team is tight-knit, high-performing, and growing fast. You will have direct access to leadership, real ownership, and the opportunity to grow inside a company that is genuinely making a difference for people when they need it most.