Commercial Lines Account Manager (MA)

About the Company:

Our client is a top-20 U.S. brokerage managing $8B+ in premium and nearly $1B in annual revenue, with 275+ offices / 5,000+ employees nationwide. The firm has grown quickly through acquisitions while retaining a local-first model.

In Massachusetts, the company partners with respected community agencies such as American Elm Insurance (led by Erin Gaffney), Moulton Insurance, Stafford & Co., and New England Insurance Group, forming a $150M+ premium operation across 15+ offices. The region is led by Arthur Romanov, who provides hands-on leadership.

This model blends the carrier access, tools, and financial stability of a national platform with the collaborative culture and trust of local agencies. Employees benefit from deep Massachusetts market strength (including mutuals like Arbella, Safety, and Norfolk & Dedham), as well as clear career paths that can progress into team lead or management roles as the footprint expands.

About the Role:

The Commercial Lines Account Manager will be the primary service contact for a portfolio of 400–500 small-commercial accounts, managing the relationship from onboarding through renewals, endorsements, certificates, audits, claims, and proactive coverage counsel.

You’ll partner closely with Producers (growth focus) and a Quoting/Placement Specialist (marketing & remarkets) to deliver speed, accuracy, and retention without being stretched too thin.

The cadence is high-volume, fast-turn small commercial (typical premiums $5K–$15K) with clear SLAs and disciplined documentation in AMS360. Expect a hybrid schedule (3–4 days/week in office) to support walk-ins and internal collaboration at Massachusetts locations (e.g., Arlington, Stoneham, Rockland, Gloucester).

This is a warm-book, high-impact seat with visible leadership support (Arthur/Erin), strong carrier leverage, and advancement potential as the regional team continues to grow.

What you’ll do:

• Own A–Z service for a small-commercial book (renewals, remarkets, audits, claims).
• Issue certificates/endorsements quickly and accurately; manage client/carrier communications.
• Advise on coverage, identify gaps, and coordinate solutions with Producers & Quoting Specialists.
• Maintain precise documentation and tasks in AMS360; meet turnaround SLAs.
• Support in-office needs, including walk-in traffic and assisting personal-lines teams on commercial questions.

What you’ll bring:

• Active P&C license and 5+ years of commercial account management (agency/brokerage).
• Proven ability to manage ~400–500 small-commercial accounts with strong retention.
• AMS360 proficiency (required); disciplined documentation and workflow hygiene.
• Familiarity with the Massachusetts market and strong carrier relationships (regional & mutuals).
• Client-first communication, multitasking, and problem-solving in a high-volume environment.

Work setup:

Hybrid, Massachusetts office — generally 3–4 days/week in-office for team collaboration and walk-in support. Primary offices include Arlington, Stoneham, Rockland, Gloucester (plus other MA sites).

Compensation:

• Base from $75K+ (commensurate with tenure/designations).
• Performance bonus potential; total package flexible based on experience and book complexity.
• Full benefits package: medical, dental, vision, 401(k) with match.
• Flexible/unlimited PTO, 11+ paid holidays.

Nice-to-haves:

• CISR, CIC, CPCU or other commercial designations.
• Demonstrated success remarketing small-commercial accounts.
• Comfort managing audits and claims end-to-end.