About Our Client

Our client is a Y Combinator-backed logistics technology company automating complex freight transactions for shippers. Founded in 2018 by two female founders, Series A funded ($15M raised), a tight team of around 35 based in Los Angeles, with thousands of daily active users on the platform. They are the software layer that audits freight invoices and tracks containers, and their enterprise book is growing fast.

The Role

The Enterprise Customer Operations Analyst owns the back-end audit operations for a portfolio of the client's largest, most complex accounts. You are the backbone behind the audit for your book: you make sure invoices are ingested, audited, disputed and resolved inside SLA, and you own the vendor relationships that make that possible. This is the operations seat, not the account-management seat. Expansion and retention sit with the Customer Success Manager you partner with, so your focus stays on execution and automation.

A real growth seat: career paths from here lead toward Customer Success, Product Management, or Operations Leadership.

What You Will Do

• Own the day-to-day audit process for a portfolio of enterprise accounts: invoice ingestion, audit, dispute, resolution, accuracy and timeliness.
• Own your SLAs. How fast invoices are ingested, how fast they are audited, disputed and resolved is yours to hold, report on and defend.
• Work directly with your clients' vendors on both the ocean and drayage side. Chase statements of account, run the dispute process, and keep vendor communication moving.
• Act as team lead for the offshore support analysts who work your accounts alongside you. Not formal management, but you set the direction and quality bar on the manual work.
• Drive automation on your book. Accounts go live from implementation only partly automated, and closing that gap is a core part of the job: rate ingestion, invoice ingestion, dispute handling.
• Pick up accounts as they come out of implementation and take them from go-live into steady state.
• Manage exceptions: disputes, claims and billing issues.
• Work cross-functionally with Customer Success, Product and Engineering to make the platform better.
• Use AI tooling heavily. This team is actively building AI into daily operations and expects this seat to lean on it.

What We Are Looking For

• Operations experience on enterprise accounts. Large, complex, high-volume books, the kind of logo where freight audit is genuinely complicated.
• International freight background with real familiarity on the ocean and drayage side. You will be talking to those vendors, so you need to know how that world works.
• An understanding of the financial and billing side of freight (AP / AR). This is the differentiator. Knowing how to talk to a steamship line is not the same as knowing how to talk to their AP/AR team, and the second one is what this role needs.
• A keen eye for automation and process improvement. Forward-looking, thinks in systems, not just in tickets.
• Strong analytical capability. Comfortable pulling, reading and acting on operational data and KPIs.
• Technology proficiency and genuine interest in tools that make operations faster.
• Excellent written and verbal communication. You are client-facing and vendor-facing every day.
• Comfortable wearing several hats in a startup. Small team, fast growth, plenty of ambiguity.

Nice to Have

• D&D (detention and demurrage) audit experience.
• Accounts payable / accounts receivable ownership.
• EDI integration exposure.
• Experience leading or coordinating an offshore support team.

Location

• Hybrid, Culver City (Los Angeles). Three days a week on site, and you are welcome in more often during ramp.
• The whole team that will train and support you is in that office, so this is not a remote seat.

Benefits

• Medical benefits, unlimited PTO, flexible work environment.
• Clear growth path into Customer Success, Product or Operations leadership.