Luxury Resort General Manager

Sedona, AZ

$170,000 - $180,000 plus bonus

Imagine orchestrating unparalleled luxury amidst the stunning red rock landscapes of Sedona, AZ. We're seeking an exceptional Resort General Manager to lead every facet of our prestigious resort, from the Rooms Division and exquisite Food & Beverage experiences to captivating Resort Activities, curated Retail, meticulous Maintenance, and breathtaking Landscaping.

This is a rare opportunity for a visionary leader to not only elevate guest experiences to new heights but also to optimize operational excellence across all departments. You will be the architect of seamless guest journeys, ensuring every moment from arrival to departure is flawlessly executed, all while driving robust financial performance and profitability.

Our Sedona luxury resort is a world-class sanctuary, offering discerning guests elegant accommodations, diverse culinary delights, rejuvenating spa services, and an array of immersive recreational activities, all nestled within an inspiring natural setting.

If you are a proven leader ready to inspire a dedicated team and shape the future of a renowned luxury destination, this Resort General Manager role in Sedona, AZ, offers an extraordinary career path. Dive into the details below and discover your next great leadership adventure.

Work Performed by the Resort General Manager in Sedona, AZ:

• Oversee all resort operations (Front Office, Concierge, Housekeeping, F&B, Activities, Maintenance, Landscaping) to ensure exceptional guest experiences.
• Maintain high guest service standards by collaborating with departments to resolve concerns quickly and driving continuous improvement with QA teams and trainers.
• Lead, coach, and evaluate staff to boost performance and guest satisfaction, while managing labor costs and operating expenses.
• Boost departmental profitability by finding innovative ways to increase revenue, reduce costs, and implement creative financial solutions.
• Collaborate with Reservations, Sales, and Front Office to optimize room rates, occupancy, and revenue, and build strong relationships with VIPs, homeowners, and meeting planners.
• Develop and implement industry-standard training programs to maintain a skilled workforce. Partner with HR to ensure employee satisfaction and effective management.
• Assist in preparing forecasts and recommending strategies to improve revenue, reduce costs, and enhance guest satisfaction. Work closely with the Managing Director on projects and property development.
• Lead guest satisfaction efforts by partnering with departments to improve feedback scores and deliver consistent high-quality experiences.
• Coordinate with neighboring GMs to ensure smooth inter-property guest experiences and uphold safety/emergency protocols for guests and staff.
• Take on additional responsibilities as needed to support resort success, demonstrating flexibility and adaptability to operational demands.

Supervision Exercised: Oversee the Director of Food & Beverage, Director of Lodging, Activities Director, Director of Engineering, Landscaping Manager, and Director of Retail.

Report to the Managing Director.

Benefits:

• Full Executive Level Benefits
• Relocation Available

Minimum Qualifications: Candidates must hold a college degree in hotel management, business administration, or related field. Equivalent professional experience will also be considered. A minimum of three to five years of experience as a Director of Operations, Resort Manager, or General Manager at a luxury resort is essential.

We are seeking individuals with exceptional organizational abilities, outstanding written and verbal communication skills, and the ability to manage and prioritize multiple tasks effectively. Proficiency in computer systems is required, with advanced knowledge of property management systems (PMS) being highly desirable.

The ideal candidate will demonstrate excellent guest service and team leadership skills, possess a strong command of the English language, and have legal authorization to work in the United States. Flexibility is key, including availability to work morning and afternoon shifts, weekends, and holidays.

If you are interested in applying for this Resort General Manager position in Sedona, AZ, please send your resume to Danielle Salerno at danielle@geckohospitality.com.

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