A leading SaaS company in the travel tech and tourism analytics space is hiring a Customer Success Manager to join its growing team. This company empowers destinations, tourism boards, and travel brands with innovative, first-to-market data products that measure real-world marketing impact.

With clients across major destinations and global travel brands, the company is scaling rapidly and looking for a hands-on CSM who thrives in fast-moving environments and loves turning ideas into action.

The Role

As a Customer Success Manager, you’ll own a book of business worth millions in ARR and play a key role in client growth, retention, and expansion. You’ll partner with marketing, sales, and product teams to ensure customers maximize value from the platform while driving renewals and upsells.

This is not a “talker” role, it’s a doer role. We’re looking for someone who executes, enables, and drives measurable results.

Key Responsibilities

• Manage the full customer lifecycle: onboarding, adoption, value creation, renewal, and upsell.
• Own and grow a client portfolio across B2B travel tech and agency clients.
• Drive measurable expansion, turning five-figure accounts into six-figure relationships.
• Deliver client success activities: QBRs, strategic planning, webinars, conference sessions, and case study development.
• Use tools like HubSpot, Gong, and Slack to manage pipeline, track engagement, and collaborate.
• Analyze customer data and present clear, actionable recommendations through reports and charts.
• Operate with a startup mindset, comfortable with ambiguity, focused on execution, and able to enable adoption through hands-on guidance.
• Travel 30% of the time to meet clients, attend conferences, and lead in-person sessions.

What You’ll Bring

• 3+ years of Customer Success or Account Management experience in travel tech, ad agencies, or related SaaS/tech sectors.
• Strong B2B experience with proven results in growing and renewing client accounts.
• Track record of enabling adoption and helping clients achieve measurable ROI.
• Analytical and detail-oriented, comfortable in spreadsheets and able to build client-facing insights.
• A doer, not an overthinker, action-oriented, proactive, and able to execute without heavy oversight.
• Experience presenting to clients and representing a brand at conferences, webinars, and workshops.
• Comfortable with SaaS adoption frameworks (Crawl → Walk → Run).
• Florida-based highly preferred; must be U.S.-based with ability to travel up to 30%.

Compensation & Benefits

• OTE: $80,000
• 15 days of vacation + paid U.S. holidays
• Medical, dental, and vision insurance
• 401(k) with company match
• Fully remote role (Florida preferred)

Why Join?

This is a unique opportunity to join a scaling SaaS company at the center of travel tech innovation. You’ll manage high-value accounts, work with leading destinations and travel brands, and play a direct role in enabling client success. If you’re a hands-on CSM who delivers results and thrives in fast-moving, B2B environments, this is the role for you.