SUMMARY:

The Logistics Manager is responsible for, but not limited to, driving companies go-to-market strategy through leadership of the Logistics Support Team, market knowledge, and local compliance and regulations. They will be responsible for setting standards and coordinating functions through clear communication within their team, while working closely with the Sales and Distribution leaders to ensure all functions are achieved. They will be an integral part in the hiring, training, and development of employees, and must be able to work a flexible schedule.

RESPONSIBILITIES:

• Delivery Team Management:
• Provide present, hands-on leadership to ensure execution of daily tasks and broader team objectives
• Partner with the Regional Sales Operations Manager to manage all aspects of the Delivery Team, including hiring, onboarding, performance management, and HR-related responsibilities
• Oversee scheduling, route assignments, and daily task delegation
• Train, coach, and develop the Logistics Support Team on company standards, processes, and compliance requirements
• Conduct a minimum of one ride-along per employee per quarter to assess performance and provide in-field coaching
• Audit field execution of events, brand activations, and pop-ups for quality and compliance
• Facilitate regular one-on-one meetings and team huddles with documented recaps
• Complete timely employee reviews and development plans
• Make recommendations regarding team training, growth, and performance
• Delivery Operations Oversight:
• Manage daily delivery operations, ensuring accurate and compliant execution
• Collaborate with the Regional Distribution Manager and Director of Sales to ensure appropriate team and fleet sizing
• Oversee fleet operations including vehicle maintenance, usage, and safety
• Improve routing and dispatch to drive efficiency and expand delivery capacity
• Support business growth by scaling logistics operations and transport capabilities
• Ensure accurate execution of product deliveries, payment collection, and brand ambassador activities (e.g., merchandising, education, relationship-building, competitor insights)
• Oversee cash handling and reconciliation processes in accordance with internal controls
• Build and maintain daily schedules for deliveries, payments, EDUs, and events
• Maintain relationships with third-party route providers and update relevant parties on route changes
• Enforce traffic and safety compliance for all drivers
• Assist other regional logistics teams as needed during manager absences
• Account Support:
• Execute or support product deliveries, payment pickups, and event participation as needed
• Maintain and update account intake requirements
• Gather and communicate marketplace and account feedback to internal teams
• Inventory Management:
• Track and manage SWAG, samples, event inventory, and marketing materials; coordinate delivery and restocking as needed
• Ensure event readiness by organizing bins, prepping samples, and maintaining display items
• Restock on-site inventory at facilities weekly or as needed
• Collaborate with internal departments including Inventory, Distribution, and Facilities
• Complete administrative tasks including CRM reporting, mileage and expenses, and internal inventory logs
• Ensure compliance with state regulations and internal policies during field activities
• Support fulfillment tasks including pick/pack, labeling, sales order processing, staging, and bulk goods movement
• Additional duties and responsibilities may be assigned based on business needs

EDUCATION & EXPERIENCE:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 3 years of experience directly related to customer-facing responsibilities and account management, preferably in the cannabis, or related industry
• At least 1 year of supervisory or lead experience
• Computer Skills: Proficiency in Microsoft office, data analysis, MS Business Central ERP, and Salesforce CRM a plus
• Active state-issued driver's license and maintained clean driving record
• Reliable personal vehicle to utilize for marketing events (Mileage reimbursement is covered at federal rate)
• Must be able to effectively communicate in English, both verbally and written
• Spanish proficiency a plus
• Must obtain state-required permits, licenses, and certifications
• ServSafe Food Handler’s Card preferred
• Willing to submit to a background check, including a motor vehicle report
• Must be 21 years of age
• Math Skills: Possess basic mathematical skills: addition, subtraction, multiplication and division
• Travel Requirements: Driving orders in state territory utilizing company or personal vehicle as needed
• Overnight stays when needed to support longer routes (lodging and meals covered by company)

SUPERVISOR RESPONSIBILITIES:

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees and assisting with planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems. Provides regular performance feedback and coaching to direct reports including reviews.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to operate a computer and other productivity machinery, such as a calculator, cash machine, cell phone, and printer. The person in this position frequently communicates with colleagues and external partners and must be able to exchange accurate information. The employee frequently is required to move from car to retailer store-front and facilities to access assets and collateral. The employee must be able to remain in a stationary position up to 50% of the time. The employee is occasionally required to position themselves to pick up boxes, including under desks. The employee must occasionally move equipment and products weighing up to 50 pounds. Vision requirement to meet Driver and Motor Vehicle standards.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Sales positions require time spent in the field visiting customers and driving from facilities to dispensaries within the defined territory. Some days include long commute times into the market. The noise level in the work environment is occasionally loud. The temperature may fluctuate between hot and cold frequently. While performing the duties of this job, the employee spends hours sitting, driving, or standing.

White Ash Group and the companies it represents are equal employment opportunity employers and value the strength of diversity in the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, nationality, age, disability or veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.