Title: Head of Partnerships

Location: NYC, LA or Bay Area

Reports to: CRO

About the Company

Healthcare reimbursement is broken—too complex, too opaque, and too often unfair to the providers delivering care and the patients receiving it.

Pivotal Health exists to fix that.

We build technology that helps hospital-based providers get paid fairly for the care they provide, while protecting patients from surprise medical bills. Our platform guides providers through the highly complex No Surprises Act dispute process, turning what was once manual, risky, and inconsistent into a structured, data-driven workflow.

With a rapidly growing customer base, strong revenue momentum, and a mission rooted in fairness and transparency, Pivotal is helping modernize one of healthcare’s most critical—and overlooked—systems.

About the Role

Partnerships have been foundational to Pivotal's growth. Today, a significant part of our deals come through partners, particularly Revenue Cycle Management (RCM) organizations. As we enter our next phase of growth, we’re investing in our first dedicated Head of Partnerships to systematize, scale, and expand this proven channel — turning relationships into a repeatable, measurable revenue engine.

As Head of Partnerships, you’ll own Pivotal's partnerships strategy end to end. Reporting into Revenue leadership and working closely with the founders, you’ll take over day-to-day ownership of existing partner relationships while identifying, structuring, and launching new partnerships that expand our market reach.

This is a builder role with real revenue impact. You’ll define how we source, structure, activate, and optimize partnerships — creating the programs, metrics, and operating cadence needed to drive consistent pipeline and closed revenue. If you thrive in ambiguity, love relationship-driven growth, and want to build a high-leverage revenue motion from the ground up, this role offers outsized ownership and influence.

What You’ll Do

Own & Optimize Existing Partnerships

• Take ownership of Radix’s current partner ecosystem, including RCM and practice management partners.
• Strengthen relationships, clarify value propositions, and ensure partners are set up to generate consistent, high-quality leads.
• Ensure we are fully capitalizing on existing partnerships and market presence.

Build a Repeatable Partnerships Motion

• Design and launch Pivotal's first formal partnership program, including deal structures, enablement, incentives, and operating cadence.
• Establish clear goals, KPIs, and ROI measurement for partner-sourced pipeline and revenue.
• Create repeatable processes for onboarding, activating, and optimizing partners.

Drive Market Expansion

• Identify, prioritize, and pursue new strategic partnerships aligned to Pivotal's growth goals and target markets.
• Own the full lifecycle of new partnerships — sourcing, pitching, negotiation, contracting, and launch.
• Expand Pivotal's reach by penetrating new provider networks through high-leverage channel relationships.

Revenue & Pipeline Accountability

• Own partner-sourced lead generation targets and revenue contribution.
• Collaborate with Sales to ensure smooth handoffs, strong win rates, and closed-loop feedback.
• Track deal flow, pipeline, and conversion rates in CRM (HubSpot preferred).

Cross-Functional Collaboration & Enablement

• Partner with Marketing on webinars, co-marketing initiatives, and partner-driven demand generation.
• Work closely with Sales, RevOps, and Leadership to align strategy, execution, and reporting.
• Act as the internal voice of partnerships — clearly communicating performance, gaps, and opportunities.

What We’re Looking For

• 7+ years of experience building, owning, and scaling partnerships that directly drive revenue.
• Proven track record of sourcing, structuring, and closing partnerships in healthcare, healthcare technology, or adjacent B2B SaaS environments.
• Experience taking a founder-led or ad hoc partnerships motion and turning it into a scalable, repeatable program.
• Strong business and financial acumen, with the ability to evaluate partner ROI and optimize deal structures.
• Comfortable operating at both a strategic and executional level — setting direction while staying close to deals.
• Experience using CRM tools (HubSpot preferred) to manage pipeline, attribution, and partner performance.

Extra Credit Experience

• Existing relationships with Revenue Cycle Management, practice management, or healthcare organizations.
• Experience in early-stage or high-growth startups.
• Familiarity with healthcare reimbursement, payor-provider dynamics, or adjacent healthcare tech.

Why Join Pivotal?

• Build Something That Matters: You’ll be the first dedicated partnerships hire, defining a function that already drives the majority of company revenue — with the mandate to scale it thoughtfully and aggressively.
• Real Revenue Ownership: This role directly impacts pipeline and closed deals. Your work will be visible, measurable, and central to Pivotal's growth story.
• Proven Motion, Untapped Potential: The partnership model works — it just hasn’t been systematized yet. You’ll take something validated and turn it into a true growth engine.
• Collaborative, Founder-Connected Role: Work closely with founders and revenue leadership to shape strategy, influence decisions, and execute quickly.
• Mission-Driven Impact: Help providers get paid fairly, improve transparency, and hold payors accountable — while building a career-defining partnerships function.

#Perks

• Compensation: $160k-$225k + early stage equity
• Full medical, dental, and vision insurance coverage
• 401k
• Office with casual vibes in LA and Manhattan (Little Italy)
• Flexible PTO policy
• Periodic in-person team gatherings and offsites, bringing together teammates from across the company to connect, collaborate, and celebrate.

Note: Unfortunately we are unable to sponsor visas at this time