Title: Customer Success Manager

Location: Hybrid, NYC

Reporting Structure: This role reports to the Director of Customer Success

Company Description:

Radix Health protects patients from surprise healthcare bills and fights for fair insurance payments to healthcare providers.

Specifically, we leverage the No Surprises Act's Independent Dispute Resolution (IDR) process to quickly and efficiently boost out-of-network reimbursement for providers at scale.

We are a fast-paced healthcare startup, unlocking a seamless and transparent way for providers to embrace the new out-of-network reimbursement landscape.

Radix is led by ambitious co-founders with diverse prior experience, spanning from healthcare services investment banking/private equity to product management in high-growth tech.

We’re an early-stage startup and have quickly become a leading solution in our space. Our Seed Round investors include Afore Capital, Red Bike Capital, and Bain Capital Ventures.

The Role

The Customer Success Manager will ensure our healthcare provider clients are successful and satisfied throughout their journey with Radix. You’ll be responsible for managing a book of business, deepening relationships, ensuring high adoption of our platform, and supporting retention and renewals. This is a critical, hands-on role at a high-growth startup where you’ll have direct impact on customer outcomes and company growth.

What You’ll Do:

• Serve as the primary post-sales point of contact for a segment of Radix Health’s provider customers.

• Build strong, consultative relationships with client stakeholders and become a trusted advisor on how to best utilize our product.

• Lead customer onboarding and training efforts to ensure smooth implementations and early success.

• Monitor customer health through data and feedback to proactively drive engagement and mitigate churn.

• Partner with customers throughout their lifecycle to understand their business goals, surface challenges, and align on success plans.

• Handle renewals and support expansion opportunities by identifying how clients can derive additional value from Radix offerings.

• Act as the voice of the customer internally—sharing feedback and collaborating with Product and Engineering teams to improve the product.

• Troubleshoot and resolve issues efficiently, while maintaining a high standard of customer care and responsiveness.

What We’re Looking For:

• 2–4 years in a customer-facing role such as Customer Success, Account Management, or Client Services—experience in B2B SaaS or health tech is a plus.

• Excellent verbal and written communication skills with a strong ability to build rapport and manage relationships with c-level stakeholders.

• A proactive, problem-solving mindset and comfort working in fast-paced, dynamic environments.

• Highly organized and detail-oriented, with experience tracking customer interactions and managing multiple accounts simultaneously.

• Empathetic and customer-first attitude with a strong commitment to delivering value and success.

• Prior experience working in a startup environment or with healthcare providers is a plus.

Why Join Radix?

• Autonomy, context and support to own your workstream and make a big impact on our product.

• Work directly with a collaborative, fast-moving engineering team that values product-focused thinking.

• Competitive compensation and equity package for a seed stage startup.

• A chance to build something meaningful in healthcare tech.