Title: Account Manager, Pharma

Location: Remote US

Reporting Structure: VP Brand Partnerships, Pharma

Company Description

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Our network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. 

Quick facts:

• $10.1M Raised Series B
• Founded in 2016
• 11-50 Employees
• Headquarters in Durham, North Carolina

Responsibilities

As Account Manager, Pharma, you will own the post-sale lifecycle for Looma's pharmaceutical and healthcare brand partnerships. You'll take sold programs from kickoff through launch, optimization, measurement, and completion, serving as the day-to-day quarterback across internal teams, agencies, and client stakeholders. This role is central to retention and growth: the quality of the experience you deliver directly shapes renewals and expanded investment.

• Take sold programs from kickoff through launch, optimization, measurement, and completion while delivering a strong client experience.
• Bring strong organization, communication, and expectation management across multiple brands, agencies, campaigns, deliverables, and deadlines.
• Collaborate across Sales, Ad Operations, Creative, Measurement, Walgreens, agencies, and client teams to ensure every program runs smoothly.
• Apply commercial awareness to translate performance and client needs into recommendations, renewals, increased investment, and account growth.
• Exercise sound judgment and ownership, including managing scope, anticipating risks, solving problems, and escalating issues at the right time.
• Partner with client legal, regulatory, and medical (LRM) review teams as needed to help pharma programs move through approval processes on schedule.
• Build and maintain campaign trackers, status reports, and program documentation, keeping Salesforce and other internal systems accurate and current.
• Lead regular client check-ins and business reviews, presenting performance data and insights in a clear, compelling way.
• Identify at-risk accounts early and coordinate with Sales and leadership on retention and win-back strategies.

Is this you?

• 4+ years of experience in account management, client services, campaign management, or a related client-facing role in media, advertising, retail media, or pharma/healthcare marketing.
• Experience supporting pharmaceutical, healthcare, or other highly regulated brands strongly preferred; comfort working within compliance and approval processes.
• Proven ability to manage multiple concurrent programs, brands, and agency relationships without anything slipping through the cracks.
• Strong understanding of the CPG/pharma landscape, agency ecosystem, and retail media environment.
• Ability to build credibility with senior stakeholders and navigate complex client and agency organizational structures.
• Exceptional communication and storytelling skills, with the ability to turn performance data into clear, actionable narratives for clients.
• Sound judgment and a strong sense of ownership, comfortable identifying risk, solving problems, and escalating at the right time.
• Operational discipline with experience managing accounts, timelines, and reporting in Salesforce or similar CRM/project-management tools.
• Passion for building and scaling within a growing organization.

#Perks

Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).

• Employee coverage for health, dental, and vision (gold plan)
• Unlimited PTO (3-week minimum)
• Flexible office setting (office, flex, or WFH, with associated stipends)
• Craftsmanship stipend
• Paid parental leave
• 401(k) plan

Our Values

At Looma, we strive to be and/or create work that is: 

• For You: generous, generative, humble, in your corner
• Incisive: pragmatic, wise, perceptive, insightful
• Beautiful & Clear: polished, elegant, detailed, conveys a sense of craftsmanship
• Undaunted: tenacious, courageous, indomitable, “impenetrable ray of sun” 
• Dependable: trustworthy, reliable, nothing slips through the cracks