Title: Operations Supervisor

Location: Los Angeles, CA (In-Person / On-site)

Reporting Structure: This role reports to the Operations Manager

The Company

Throne is a fast growing Series B startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, they're rapidly scaling and preparing for multi-city expansion in 2026–2027.

Why This Role is Exciting

• Own critical field operations: You’ll be responsible for leading day-to-day cleaning operations across Los Angeles, ensuring consistent, high-quality execution in the field. 
• Hands-on leadership: This is a highly operational role where you’ll be in the field, warehouse, and working directly with teams—ideal for someone who leads from the front. 
• Build and scale teams: You’ll develop and manage a layer of field leadership while overseeing a large, distributed hourly workforce. 
• Make immediate impact: Your ability to drive performance, enforce standards, and build structure will directly impact customer experience and operational success.

Responsibilities

As the Operations Supervisor, you will lead Throne’s field cleaning operations in Los Angeles, partnering closely with the Operations Manager to ensure performance, quality, and team effectiveness.

• Team Leadership & Performance Management: Hire, train, and manage a team of Senior Operations Specialists, with indirect oversight of hourly field employees. Set clear expectations and hold teams accountable to performance metrics including cleanliness scores, productivity, and reliability. Coach team leads to own field performance, escalation handling, and team support, while addressing performance gaps quickly and effectively.
• Field Operations Oversight: Ensure consistent execution across all service zones by monitoring routing, staffing, and coverage. Conduct regular field audits to maintain quality standards and ensure high-demand locations are properly supported.
• Warehouse & Inventory Management: Partner with Technical Operations to maintain strong inventory systems and ensure teams are equipped to execute. Track usage trends, manage stock levels, and establish clear processes for warehouse organization and field restocking.
• People & Administrative Management: Oversee scheduling, timecards, and payroll accuracy to ensure smooth operations. Lead hiring, onboarding, training, and performance management for both team leads and hourly employees, maintaining a high bar for accountability and team culture.

Is This You?

• 3–5+ years of experience managing hourly or field-based teams, ideally in service operations, logistics, facilities, or hospitality
• Proven ability to manage large, distributed teams (20+ indirect reports) and drive performance
• Strong leadership presence with the ability to hold teams accountable while building a positive, high-performing culture
• Excellent problem-solving skills with the ability to make decisions quickly in dynamic environments
• Comfortable delivering direct feedback and managing performance issues
• Highly organized with strong attention to detail and follow-through
• Experience with workforce management tools, scheduling systems, and platforms like Google Workspace and Slack
• Valid driver’s license with a clean driving record
• Comfortable working in sanitation-related environments and supporting field teams hands-on

Schedule & Physical Requirements

• Full-time role with flexibility to work weekends, early mornings, evenings, and occasional holidays as needed
• Combination of field, warehouse, and administrative work, with daily reporting to the main warehouse
• Ability to lift up to 30 lbs, bend, kneel, and work in outdoor urban environments

Benefits

• Competitive salary ($80,000–$95,000) plus equity
• Medical, dental, and vision insurance (including plans with 100% employer-paid premiums)
• 401(k) plan
• Paid time off (PTO) and paid sick leave
• Employee Assistance Program (EAP) and additional benefits
• Short and long-term disability insurance
• Life and AD&D insurance

Throne is a proud Equal Opportunity Employer, and we are committed to pursuing and hiring a diverse workforce. We believe that every person has a right to equal employment opportunities without discrimination, and that diversity contributes to the overall health of the organization. We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Throne’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or background check, as applicable and permissible by law.