Job Title: General Manager – Hotel

Location: Southaven, MS

Job Type: Full-Time

Position Summary:

We are seeking a highly motivated and experienced General Manager to lead the operations of our 78 room hotel. The General Manager is responsible for all aspects of the property’s day-to-day operations, including guest satisfaction, staff management, financial performance, and strategic planning. This role requires a dynamic leader with a proven track record in hospitality management who can drive results, improve standards, and create a welcoming, service-focused environment.

Key Responsibilities:

Operational Management

• Oversee the day-to-day operations of all hotel departments (front office, housekeeping, F&B, maintenance, etc.)
• Ensure high standards of customer service, cleanliness, and operational efficiency
• Implement and monitor SOPs to ensure consistency and quality

Financial & Revenue Management

• Develop and manage the hotel budget to maximize profitability
• Analyze financial data to monitor and control costs
• Work with the sales and marketing teams to drive occupancy, ADR, and RevPAR
• Review and approve financial reports and performance metrics

Team Leadership & HR

• Recruit, train, and develop department heads and key staff
• Promote a positive and productive work environment
• Conduct performance reviews, set goals, and ensure proper staffing levels
• Enforce compliance with labor laws and company policies\

Guest Relations & Quality Control

• Maintain a strong presence with guests, addressing concerns promptly and professionally
• Monitor online reviews and guest feedback to improve service quality
• Implement guest satisfaction initiatives

Strategic Planning

• Develop and execute short- and long-term business plans
• Identify new opportunities to improve the guest experience and hotel performance
• Ensure the hotel meets all health, safety, and legal requirements

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Minimum 5–7 years of hotel management experience, including 3+ years in a senior leadership role
• Strong financial acumen and understanding of hotel revenue management
• Exceptional leadership, communication, and organizational skills
• Experience with property management systems
• Knowledge of local regulations and industry trends

Preferred Skills:

• Multi-property management experience (for larger portfolios)
• Proficiency in multiple languages is an asset
• Strong local market knowledge
• Crisis management and problem-solving capabilities