Job Title / Position : SALES OPERATIONS COORDINATOR
Department : SALES
Reports to : CFO
Status (Full time / Part Time : FULL TIME
Pay: 65,000 - 85,000
Position Summary
The Sales Operations Coordinator is responsible for ensuring that the Sales organization operates accurately, efficiently, and consistently.
The role manages day-to-day sales operations while also serving as a process owner and problem solver, identifying recurring issues, improving workflows, maintaining operational controls, and developing scalable processes that reduce unnecessary manual work and management involvement.
Key Responsibilities
Order & Sales Operations
• Monitor and process incoming wholesale purchase orders through designated channels.
• Review orders for pricing, SKU, quantity, ship date, terms, and other required information.
• Enter or upload confirmed orders into NES and applicable customer systems.
• Track open orders and resolve or escalate discrepancies through shipment.
• Provide routine operational support and order-status communication to Account Executives and customers as appropriate.
Returns, Repairs & Claims – Front-End Management
• Manage the customer-facing and administrative portion of authorized return and repair requests.
• Monitor and create required RA or repair documentation according to established procedures.
• Verify required customer information and coordinate status communication.
• Escalate commercial exceptions or unusual requests to the appropriate Account Executive.
• Coordinate handoff to Inventory/Warehouse for physical receipt, inspection, inventory movement, repair handling, and final disposition.
Product Information & Customer Systems
• Provide approved product images, copy, specifications, line sheets, UPC information, and other standard account assets.
• Support customer portals, NuOrder, EDI/GXS, NES, and other applicable wholesale systems.
• Perform scheduled pricing and product-information validation and coordinate correction of discrepancies with the appropriate departments.
• Identify recurring system issues and support corrective process improvements.
Sales Reporting & Execution Support
• Track open orders, backorders, cancellations, pending customer issues, return requests, and other operational exceptions.
• Support Account Executives with data and materials required for account reviews and market meetings.
• Ensure confirmed buyer decisions and approved commercial actions are accurately reflected in internal systems.
• Follow up on approved inventory or allocation decisions with Planning and other departments as needed to ensure proper execution.
Cross-Functional Coordination
• Serve as an operational liaison between Sales and Planning, Inventory, Logistics, Accounting, Marketing, IT, and other relevant departments.
• Route requests to the appropriate owner and maintain clear accountability through resolution.
• Escalate significant unresolved issues, policy exceptions, or process failures to Sales Management.
Sales & Operations Shared Folder Governance
• Maintain the structure and organization of Sales and Sales Operations shared folders.
• Ensure account and Sales Operations documents are stored in designated shared locations according to established standards.
• Review the Sales Landing Zone daily and properly classify or relocate files requiring assistance.
• Conduct a weekly folder review to identify misplaced, duplicate, outdated, or incomplete documentation.
• Maintain simple folder structures, naming conventions, and document-management standards for the Sales organization.
• Support compliance with the company's shared-folder and document-sharing procedures.
Process Improvement & Scalability
• Identify repetitive manual work, recurring errors, and inefficient workflows.
• Develop standardized procedures, templates, checklists, and SOPs.
• Identify recurring rules-based activities that can be documented, automated, or appropriately delegated.
• Transition standardized activities when approved so the role can continue focusing on higher-value Sales Operations and problem solving.
• Support implementation and testing of new systems, automation, and workflow improvements.
• Perform special projects and other related duties as required or assigned.
Key Performance Indicators
Performance may include:
• Order Processing Accuracy and Turnaround Time
• Open Issue Aging and Resolution Time
• Pricing and System Accuracy
• Sales Shared-Folder Compliance
• Completion of Required Operational Reviews
• Reduction in Recurring Manual Errors
• Process Improvements / SOPs Implemented
• Reduction in Routine Management Escalations
Qualifications
• 2–5+ years of sales operations, order management, sales administration, customer operations, or related experience.
• Wholesale, department store, fashion, jewelry, accessories, or consumer products experience preferred.
• Strong analytical, organizational, and problem-solving skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Ability to independently investigate operational issues and coordinate solutions across departments.
• Strong Excel skills and comfort working with multiple business systems.
• ERP, EDI, NuOrder, retailer portal, or similar system experience preferred.
• Strong written and verbal communication skills.
• Demonstrated interest in process improvement, workflow efficiency, and operational scalability.