The Selling Partner Growth Associate supports TikTok Shop business operations and key account sellers to help them grow, by providing efficient, accurate, and high-quality service. 

This is a customer service-facing role focused on Tier 1 sellers across EU markets, combining seller support with coaching and outreach to improve seller performance and retention.

KEY RESPONSIBILITIES

• Support seller partners across EU markets, handling Tier 1 queries and providing timely, accurate resolutions
• Ensure selling partners have a seamless experience getting started and operating successfully on the platform 
• Work closely with internal teams to resolve issues and improve the overall seller experience
• Convert and onboard new leads into successful TikTok Shop sellers 
• Guide sellers through platform tools, processes, and policies to help them ramp quickly and trade effectively
•  Monitor the operational health and performance of selling partners within your category/portfolio 
• Proactively identify risk and direct outsourced resources to address blockers to seller growth 
• Partner with Category Operations Managers to deliver targeted outreach, coaching, and education to lift performance and unblock revenue potential 
• Maintain effective communication and engagement with selling partners, including early-warning communications for risky partners 
• Promote guidance on platform rules and regulations, and run improvement sessions focused on fulfilment and support performance 

WHAT SUCCESS LOOKS LIKE

• Seller queries are resolved quickly and accurately, without sacrificing service quality
• Seller satisfaction and retention improve over time
• Sellers ramp faster, adopt the right platform tools, and show healthier performance
• Risks are flagged early and managed calmly, with clear updates to stakeholders

KEY STAKEHOLDERS / COLLABORATORS

• Seller Support teams
• Seller Growth and Operations
• Category Operations Managers 
• Cross-functional internal partners (governance, logistics, policy, product/support operations as needed)

QUALIFICATIONS

• Professional fluency in English plus at least one additional EU market language (Chinese, Italian, Spanish, German, or French) 
• Experience in service/support, ideally via IM and webform channels (1–2 years) or telesales 
• Strong written and verbal communication skills, with a calm and practical approach
• Able to handle high volumes of queries while maintaining quality and turnaround times
• E-commerce, marketplace, or seller-facing support experience
• Exposure to fast-paced tech environments
• Experience working across EU markets (or supporting multi-market customers)