Merchant Investment Operations Specialist – TikTok Shop UK

TikTok is one of the world’s fastest-growing platforms, with over 1 billion active users globally. TikTok Shop is reshaping the way people discover and purchase products, combining entertainment and commerce in a way no other platform does.

We’re now looking for a Merchant Investment Operations Specialist to join the UK Merchant Acquisition & Incubation team. This team plays a central role in helping new sellers onboard, grow, and succeed on TikTok Shop.

What you’ll be doing

• Designing strategies to drive merchant investment across product discounts, shipping subsidies, and TikTok Shop Ads
• Leading the execution of these programmes, working closely with Product, Marketing, and Analytics teams
• Monitoring ROI and optimising how merchants allocate spend across different growth levers
• Building data frameworks and insight reports to measure effectiveness and drive continuous improvement
• Partnering with merchants to communicate value propositions and ensure successful adoption

What we’re looking for

• 1+ year’s experience in e-commerce operations, merchant success, commercial operations, or performance marketing
• Strong analytical skills (Excel/Google Sheets) and ability to translate data into actionable insights
• Proven track record in creating and launching commercial/operational strategies
• Excellent project management and stakeholder engagement skills
• A proactive, results-focused mindset with strong ownership

Bonus points if you’ve worked with TikTok Shop, Amazon, eBay, or other major marketplaces, have SQL basics, or experience in a client-facing role.

Why join TikTok?

• Be part of one of the most exciting platforms in global e-commerce
• Work at the forefront of short-video and live-stream shopping innovation
• Opportunity to influence strategy and drive merchant growth with direct impact on TikTok Shop’s success in the UK

Explore our other open positions here: https://app.loxo.co/poole-partners