About TikTok

TikTok is one of the world’s leading entertainment platforms, dedicated to bringing joy and creativity to millions of users. We are looking for a dynamic and service-oriented individual to join our team as a System Operation Specialist to support our ERP systems across finance, procurement, and legal functions in the Non-China region.

Role Overview

The System Operation Specialist will play a key role in ensuring the smooth operation and continuous optimisation of TikTok’s ERP systems. You will be the go-to point of contact for on-call support, troubleshooting system issues, delivering training, and working closely with various stakeholders. The role will also involve maintaining a robust knowledge base to enhance system efficiency and user experience.

Key Responsibilities

• ERP System Support: Assist with on-call consultations regarding the ERP system, focusing on finance, procurement, and legal modules. Address system issues, provide guidelines, and ensure optimization requirements are tracked and fulfilled.
• Training and User Support: Deliver ERP system training to essential users and end-users in the Non-China region. Gather and incorporate user feedback to improve system functionality.
• Issue Resolution: Manage system errors, collaborate with engineering teams, and provide timely troubleshooting and solutions.
• Knowledge Management: Compile and maintain an internal knowledge base, providing suggestions to enhance system processes and improve efficiency.
• Ticketing: Manage and resolve up to 20 support tickets per day, assisting with troubleshooting and ensuring timely issue resolution.

Minimum Requirements

• Junior college or higher education.
• Proficient in both Mandarin and English (written and spoken).
• At least 1 year of experience with ERP systems or relevant ticketing experience.
• Strong communication and service orientation, with the ability to manage issues calmly and efficiently.
• Proficient with commonly used office software (e.g., Microsoft Office).
• Ability to work effectively in high-pressure environments and demonstrate resilience.

Preferred Skills and Qualifications

• Experience with on-call support or ticketing systems.
• Quick learner with a collaborative mindset and the ability to work effectively in a global, cross-functional team.
• Strong emotional management skills and the ability to handle complex situations with professionalism.

Why Join TikTok?

• Exciting Projects: You’ll support major TikTok projects that often make headlines, giving you the chance to contribute to high-profile initiatives.
• Team Culture: Work within a friendly, supportive team atmosphere with no drama, focusing on collaboration and professional growth.
• Learning Opportunities: Gain hands-on experience with TikTok’s internal ERP systems and support the team in handling important global projects.
• Great Benefits: Enjoy free lunch, snacks, and beverages at the office, with a focus on a healthy work-life balance.

How to Apply

If you’re passionate about ERP systems, enjoy problem-solving, and want to be a part of a global company with exciting growth potential, we’d love to hear from you.