Courier Management Specialist – TikTok, London

TikTok’s Supply Chain and Logistics team is growing fast, and they’re looking for someone to help keep things running smoothly across the UK. This team plays a big part in how sellers and customers experience TikTok Shop — from delivery to returns — making sure everything arrives on time and issues are resolved quickly.

You’ll be joining a team that’s right at the centre of TikTok’s e-commerce operations, working closely with couriers, sellers, and warehouse partners to make sure every delivery gets where it should, especially during busy periods like Black Friday.

What you’ll be doing

• Oversee TikTok’s UK delivery operations — from import clearance and courier deliveries to returns.
• Take ownership of seller logistics issues (around 30–50 at any time), making sure each one is resolved quickly and properly.
• Work with couriers, warehouses, and sellers to find practical solutions and keep performance on track.
• Review data, spot trends, and help improve delivery processes and service levels.
• Report on key performance metrics and support the rollout of process improvements.

What TikTok is looking for

• Experience in logistics or courier operations — Royal Mail, DPD, DHL, or 3PL background would fit well.
• Good understanding of delivery processes (first mile, sorting, linehaul, last mile, returns).
• Strong problem-solving and communication skills — clear, calm, and logical under pressure.
• Comfortable working at pace and juggling multiple priorities.
• Reliable, detail-focused, and someone who takes ownership of their work.
• Open to different levels of experience — what matters most is attitude, efficiency, and accountability.

The team

You’ll be based in TikTok’s Farringdon office (Kaleidoscope building), working closely with the UK logistics and seller management teams. It’s a busy, supportive environment where collaboration is key and where you’ll see the impact of your work every day.

If you’d like to be part of one of the world’s fastest-growing platforms and help shape how TikTok delivers for its customers, we’d love to hear from you.