Sales Support Coordinator | Be More Effective

1. Please upload you CV and any other supporting documents within the "upload file" box above. Please select "YES" below once complete *

Yes

2. Do you have the legal right to reside permanently in the UK? *

Yes
No

If you're currently on a Visa, could you kindly specify the visa type? *

3. Do you currently live within a commutable distance of King's Lynn *

Yes
No

4. What is your current or most recent salary?

5. What are your salary expectations for this role? *

6. What is your notice period, or how soon would you be available to start? *

7. How would you describe your customer service experience? *

I have handled customer queries by phone and email in a professional setting
I have experience in customer-facing roles but mainly face to face, not phone/email
I am new to customer service but keen to learn
I have managed a customer service team

8. When you are processing a high volume of orders or tasks, what best describes your approach? *

I slow down slightly to make sure every detail is correct before moving on
I work at full speed and check for errors at the end of the day
I rely on colleagues to double-check my work
I prioritise speed and accept that some errors will happen

9. A customer emails to say their delivery hasn't arrived. The issue sits with a third-party courier, not your company. What do you do? *

I forward the customer to the courier directly as it is their problem
I own the issue, chase the courier, update the customer proactively, and close the loop
I escalate it to my manager to handle
I log it and wait for the courier to respond before contacting the customer

10. Which of the following have you used in a previous role? (Select all that apply) *

Order management or ERP system (e.g. Sage, SAP, Unleashed, Brightpearl)
Microsoft Excel for tracking, reporting, or data entry
A CRM or customer ticketing system (e.g. Salesforce, Zendesk, HubSpot)
Email management tools or shared inboxes
None of the above

11. You are processing orders alone on a busy morning. A regular customer calls to say they need to change the delivery address on an order that was placed yesterday. You can see the order is already picked and ready to dispatch. What do you do? *

Ask the customer to call back later when it is less busy
Contact the warehouse immediately to hold the order, update the address, confirm with the customer, and document the change
Tell the customer it is too late to change and the order will go to the original address
Change the address on the system and assume the warehouse will pick it up

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