Responsibilities

• Assist customers and team members with their queries and escalated issues.
• Provide ETAs to clients and team members.
• Keep information up to date on the system as it changes.
• Multi-task to speak on the phone, update information and liaise with team members simultaneously.
• Provide excellent customer service to all personnel calling in.
• Ensure that dispatched personnel are routed in the quickest and most cost-effective manner.
• Monitor routes for traffic jams, accidents, or closed roads and provide updates
• 2 years' experience in a similar role
• Detail-focused, with good computer skills
• Strong customer service skills
• Excellent communication skills, both written and verbal
• Able to multi-task effectively
• Kind and helpful, able to work to company guidelines and policies
• Strong problem-solving skills
• Good technical knowledge of software

About the Company:

About Caliber Talent Solutions: Caliber is a recruiting company that specializes in freight forwarding and logistics. Our vision is to become one of the nation’s top niches recruiting agencies known for our industry expertise and high-quality talent network. Not only will we strive to be diligent in our profession, but use the same level of commitment to be servant leaders within our community.

Please submit your resume for consideration.