• Act as primary contact for key accounts
• Knowledge of obtaining/negotiating rates and keeping up with the market to predict its changes and challenges
• Create, maintain and update SOPs
• Oversee day-to-day operational activities, identify risks, pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Ensure data quality KPIs are met including timeliness and billing days
• Ensure client reporting requirements are met
• Conduct effective client business reviews on scheduled cadence and own any follow up items

About the company: 

Caliber Talent Solutions represents one of the top freight forwarders with a strong global presence. Almost 50 years in business, they have over a thousand offices globally and over 75,000 employees. Company has invested in their technology to accommodate their wide network. It benefits both employee and customers. Plus, our client is known for their internal growth progression. It is rare for them to ask us for management level positions as they promote from within.

About Caliber Talent Solutions: Caliber is a recruiting company that specializes in freight forwarding and logistics. Our vision is to become one of the nation’s top niches recruiting agencies known for our industry expertise and high-quality talent network. Not only will we strive to be diligent in our profession, but use the same level of commitment to be servant leaders within our community.

Please submit your resume for consideration.