Responsibilities

• Oversee daily operations of the branch, ensuring efficient execution of freight forwarding, customs brokerage, and logistics services across all modes of transportation.
• Own the branch's P&L, driving revenue growth, controlling operating costs, and delivering against budgeted financial targets.
• Recruit, train, mentor, and manage branch staff across sales, operations, and customer service, fostering a culture of accountability and high performance.
• Develop and maintain strong relationships with key clients, carriers, and vendors to protect and grow the branch's customer base.
• Identify new business opportunities and support sales efforts to expand market share within the branch's territory.
• Ensure compliance with all regulatory requirements, including customs, TSA, and other applicable local and federal regulations.
• Monitor branch performance metrics and operational KPIs, implementing process improvements to enhance service quality and customer satisfaction.
• Collaborate with regional and corporate leadership to align branch strategy with overall company objectives.

About the Company

With over 40 years of experience, this company is a global leader in supply chain and logistics services, offering freight forwarding by air, ocean, rail, and road, along with customs brokerage, cargo insurance, and contract logistics solutions. It serves clients across more than a dozen major industries, from aerospace and technology to pharmaceuticals and perishables, providing specialized handling and cold chain capabilities where needed. Operating across a worldwide network of locations, the company combines global scale with local expertise, supported by dedicated facilities and its own transportation assets. Its guiding philosophy is best summarized as "big enough to make an impact, small enough to care," reflecting a commitment to flexibility, accountability, and personalized partnerships with every customer.

About Caliber

Caliber is a specialized talent agency built by freight professionals, not career recruiters, dedicated exclusively to the freight forwarding and logistics industry. Our mission is simple: to match the best talent in the industry with the best companies in the industry. Because our team comes from within the industry, we understand both the technical demands of the roles we fill and the culture of the companies we represent. As a niche agency, we strive to be recognized among the best in our field while operating as servant leaders within the freight and logistics community.

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