Key Responsibilities
Leadership & Team Management
- Supervise, mentor, and develop a team of 5 operations and customer service professionals
- Monitor team performance and ensure operational KPIs and service standards are met
- Assist with hiring, onboarding, training, and employee development
- Foster a positive, team-oriented work environment focused on accountability and customer service
- Provide daily operational support and escalation management
Airfreight Operations
- Oversee international and domestic airfreight shipments from booking through final delivery
- Ensure compliance with TSA, IATA, customs, and other regulatory requirements
- Coordinate with airlines, overseas agents, trucking companies, and customs brokers
- Manage shipment tracking, issue resolution, and proactive customer communication
- Review and improve SOPs to increase efficiency and reduce service failures
- Ensure accurate documentation, billing, and shipment profitability
Customer Service & Client Relations
- Build and maintain strong customer relationships
- Resolve escalated customer issues in a timely and professional manner
- Support sales and business development efforts through operational expertise and customer engagement
- Ensure high levels of customer satisfaction and retention
Financial & Branch Support
- Assist with branch budgeting, reporting, and profitability goals
- Monitor operational costs and identify opportunities for improvement
- Support branch growth initiatives and strategic planning
- Ensure adherence to company policies and operational procedures
Qualifications
- 10+ years of freight forwarding experience, with a strong emphasis on airfreight operations
- Prior supervisory or leadership experience managing teams
- Strong knowledge of international shipping regulations, customs procedures, and airline operations
- Experience with CargoWise or other freight forwarding software preferred
- Excellent communication, organizational, and problem-solving skills
- Ability to thrive in a fast-paced logistics environment
- Strong customer service and relationship management skills
- Proficiency in Microsoft Office Suite
About the Company
With a history spanning more than 200 years, this family-owned European logistics leader has grown into one of the most respected names in global freight forwarding, offering comprehensive air, sea, road, and rail solutions across an expansive international network. Operating in over 30 countries with hundreds of locations worldwide, the organization combines the stability and values of a long-standing family enterprise with the capabilities and technology of a modern, globally integrated logistics provider. The company is particularly recognized for its expertise in specialized industries including automotive, healthcare, trade fair logistics, and high-value goods — delivering tailored solutions for complex supply chains. A deep commitment to sustainability, innovation, and people-first culture sets this organization apart as both an employer and a trusted logistics partner.
About Caliber
Caliber is a specialized staffing and recruiting firm dedicated to connecting skilled professionals with leading companies across freight, logistics, transportation, and supply chain. With a consultative approach and deep industry knowledge, Caliber goes beyond traditional placement — acting as a true career partner for candidates and a strategic talent resource for employers. The team at Caliber takes pride in understanding both sides of the hiring equation, ensuring strong, lasting matches that benefit organizations and individuals alike. Whether you're navigating your next career move or building a high-performing team, Caliber delivers results with speed and precision.