Duties & Responsibilities

• Provide strategic and operational leadership for driver operations across assigned locations, customer accounts, or business segments, ensuring alignment with company objectives, customer expectations, and operational priorities.
• Lead, coach, and develop Driver Operations Managers, supervisors, and other operational leaders, establishing clear expectations and accountability for safety, service, driver performance, engagement, and operational results.
• Establish consistent operating standards, leadership practices, and performance expectations across driver operations while ensuring leaders have the resources and support necessary to execute effectively.
• Build and maintain strong relationships with customers, serving as a senior operational point of contact for performance, service delivery, workforce needs, operational challenges, and strategic initiatives.
• Maintain regular and proactive communication with customers regarding operational performance, service trends, staffing, business needs, risks, and opportunities for improvement.
• Lead customer performance reviews and operational discussions, including preparation and presentation of key performance indicators, service metrics, staffing updates, corrective actions, and continuous improvement initiatives.
• Partner with customers to understand current and future transportation needs and translate those requirements into operational, staffing, and workforce strategies.
• Ensure customer concerns and service issues are addressed promptly, with appropriate communication, root-cause analysis, corrective action, and follow-through.
• Monitor operational performance, including driver utilization, productivity, service levels, safety performance, staffing, cost efficiency, and other key business metrics, identifying trends and implementing action plans as needed.
• Provide oversight and direction for driver workforce planning, including staffing levels, recruiting needs, retention strategies, scheduling requirements, and anticipated business growth or changes in customer demand.
• Drive driver engagement and retention strategies by ensuring leaders maintain a positive, accountable, and performance-focused work environment.
• Partner with Safety, Dispatch, Operations, Maintenance, Recruiting, Human Resources, Payroll, Planning, Finance, and other cross-functional teams to resolve operational challenges and support business objectives.
• Ensure driver operations comply with Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), Hours of Service (HOS), Electronic Logging Device (ELD), and other applicable regulatory and company requirements.
• Partner with Safety and operational leadership to identify compliance trends, address risks, and ensure corrective actions are implemented and sustained.
• Lead and support operational launches, customer implementations, business expansions, technology deployments, process changes, and other strategic initiatives impacting driver operations.
• Identify opportunities to improve operational processes, leadership effectiveness, service quality, driver productivity, customer satisfaction, and cost efficiency.
• Develop and present operational reports, business reviews, staffing analyses, performance trends, and recommendations to senior leadership and customers.
• Support budgeting, forecasting, resource planning, and operational decision-making related to driver operations and assigned customer accounts.
• Serve as an escalation point for significant driver, leadership, customer, service, and operational matters, ensuring timely resolution and appropriate stakeholder communication.
• Participate in strategic planning and business development discussions related to transportation capabilities, customer growth, operational scalability, and workforce requirements.
• Perform other duties, projects, and responsibilities as assigned.

About the company: 

Caliber Talent Solutions represents one of the top freight forwarders with a strong global presence. Almost 50 years in business, they have over a thousand offices globally and over 75,000 employees. Company has invested in their technology to accommodate their wide network. It benefits both employee and customers. Plus, our client is known for their internal growth progression. It is rare for them to ask us for management level positions as they promote from within.

About Caliber: Caliber is a recruiting company that specializes in freight forwarding and logistics. Our vision is to become one of the nation’s top niches recruiting agencies known for our industry expertise and high-quality talent network. Not only will we strive to be diligent in our profession, but use the same level of commitment to be servant leaders within our community.

Please submit your resume for consideration.