DIRECTOR - HVAC OPERATIONS

Operational Leadership

• Directly oversee Service, Installation, Purchasing, and Warehouse operations.
• Leverage Davisware to drive scheduling, job costing, and KPI tracking.
• Monitor key metrics like service revenue, job profitability, maintenance contract performance, inventory turns, backlog, and customer satisfaction.
• Partner with department managers to solve workflow bottlenecks and strengthen interdepartmental communication.
• Ensure compliance with safety standards, building codes, licensing, and OSHA guidelines.

Strategic & Financial Management

• Collaborate with the President and GM on budgets, targets, and performance goals.
• Drive continuous improvement across departments to boost efficiency and profitability.
• Support margin improvement and oversee pricing strategies and proposals.
• Review departmental P&Ls, variances, and dashboards to keep the business on track.

People & Culture

• Lead and mentor a team of 4 department managers focused on building accountability and high performance.
• Support HR in recruiting, onboarding, and retention strategies.
• Champion training, certification, and leadership development opportunities.
• Foster a family-oriented, respectful, and safety-first culture.

Customer & Vendor Relations

• Deliver outstanding customer service and resolve escalated issues with urgency.
• Build strong relationships with clients, contractors, and vendors.
• Represent Burkholder’s at industry and community events.
• Negotiate vendor agreements and partnerships to support business needs.

Requirements for this role:

• 7+ years of leadership experience in HVAC, mechanical contracting, or related fields.
• Proven success managing operations, budgets, and multi-department teams.
• Strong P&L and financial acumen.
• Experience with ERP/CRM systems (Davisware or similar).
• Excellent communication, leadership, and problem-solving skills.

Preferred:

• Bachelor’s degree in business, Mechanical Engineering, Construction Management, or related field.
• Experience scaling service/ maintenance operations.
• Familiarity with EOS/Traction or other business operating systems.
• Professional certifications (NATE, PMP, Lean Six Sigma, etc.).

Competitive compensation & benefits package:

• Competitive salary ($150 - 200K) with performance-based bonus opportunities.
• Comprehensive health, dental, vision, disability, and life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Company vehicle allowance.
• Ongoing professional development and training support.

Job Type: Full-time

Pay: $150,000.00 - $200,000.00 per year

Work Location: In person

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance