HoverTech International, a medical device company, established in 1997 is seeking an onsite Customer Service Manager to join their team. This is a well-rounded, Customer Service Manager opportunity and is not a call center or retail customer service environment. 

The Customer Service Manager will lead and maintain a high-performing customer service department of eight team members. In this role the Customer Service Manager will ensure operational excellence, team cohesion, and alignment with business objectives, while fostering a positive customer-centric culture.

The ideal candidate has strong leadership skills, is tech savvy and has a customer-centric mindset!

HoverTech International offers…

• Competitive compensation
• 100% employer paid benefits (for employee and family)
• Medical, dental, vision
• 401K plan
• Life insurance
• Tuition reimbursement
• Laid-back dress code and is dog friendly! 

The Customer Service Manager will be responsible for:

• Leading day to day operations
• Performance monitoring and reporting
• Training and development
• Workflow optimization
• Team Engagement
• Customer interaction management
• Managing and optimizing customer service tools including CRM and NetSuite usage as well as training team on systems 

Customer Service Manager Qualifications:

• Bachelors degree preferred-not required
• 3+ yrs. experience managing a customer service team of 5 employees or larger and has been responsible for setting and managing KPI’s.
• 3+ yrs. Salesforce/similar CRM experience 
• 3+ yrs. NetSuite/similar ERP systems
• Experience processing purchase orders and creating quotes in an ERP or similar software.
• Excellent oral and written communication skills

Must be able to lift 25 pounds- (HoverTech International is a true team and when shipments arrive the entire company, regardless of level, assists with unloading containers.)