LUNARWP - Graduate Account Manager

Our Associate Account Managers serve as the vital connection between our clients and the technical team, ensuring seamless communication and collaboration. This role requires a proactive approach to managing client accounts, ensuring that each client receives exceptional service that consistently exceeds expectations. Associate Account Managers excel in facilitating smooth communications and overseeing efficient project management, making them key contributors to the success and growth of our clients’ online presence.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, building strong relationships and ensuring their expectations are consistently met and exceeded.
• Coordinate closely with the technical team to communicate client requirements, ensuring timely delivery of services that align with client goals.
• Monitor project timelines and budgets, providing clients with regular updates while managing any changes or challenges that arise during the project life cycle.
• Conduct regular client check-ins to gather feedback, understand evolving needs, and identify opportunities for additional services to enhance their web presence.
• Prepare detailed reports and account analyses to keep internal teams informed about client status, while strategizing upcoming initiatives.
• Facilitate communication between departments to ensure efficient execution of client projects, aligning with our high standards of quality.
• Effectively manage client expectations, resolving issues with a solution-oriented approach and maintaining high levels of client loyalty.
• Participate in team meetings, sharing insights from client interactions to refine processes and improve overall service delivery.

Results

• Maintained high client loyalty rates through attentive service and proactive account management.
• Successfully onboarded new clients, ensuring seamless integration of their projects into our workflow.
• Effectively managed project deliverables within agreed timelines and budgets, ensuring consistent client satisfaction.
• Built strong client relationships, resulting in repeat business and client referrals.
• Improved team collaboration and efficiency by fostering clear and consistent communication across departments.

Requirements:

• Proven experience in account management, client services, or a similar role, ideally within a digital or web services environment.
• Basic understanding of web development processes, with the ability to effectively translate technical concepts for non-technical clients.
• Exceptional organisational and time management skills, capable of overseeing multiple accounts and projects simultaneously.
• Strong communication and interpersonal abilities, adept at building and maintaining client relationships and negotiating effective solutions.
• Proactive and detail-oriented, with a commitment to delivering exceptional customer service.
• Willingness to continuously learn and adapt to new tools and technologies that can enhance client projects and improve service delivery.

Benefits

• Private medical, dental and mental health care – provided by Bupa.
• Hybrid working with flexible hours to suit your lifestyle.
• New work Macbook, Bose headphones & Crocs (yes, the shoes).
• Free on-site gym.
• Cycle-To-Work Scheme.
• Free on-site parking.
• Company Pension Contribution.
• Living wage employer.
• A place to voice your opinion and shape our culture.
• Regular paid-for team social events.
• New business bonus scheme.

Additional Information

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Additional pay:

• Commission pay
• Performance bonus

Benefits:

• Company pension
• Cycle to work scheme
• On-site gym
• On-site parking
• Private dental insurance
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cardiff: reliably commute or plan to relocate before starting work (required)

Experience:

• Account management: 1 year (preferred)

Location:

• Cardiff (preferred)



Work Location: Hybrid remote in Cardiff