Job Title: Tier II Specialist

Location: Onsite in Terre Haute, IN

Required Technical: Infrastructure monitoring, Windows Server, Linux admin, VMware vSphere (ESXi/vCenter), Veeam or backup platforms, Active Directory, DNS, DHCP, virtualization, storage, networking, firewalls, switches, VPNs, monitoring platforms, patch management, incident response.

Required Skills: Infrastructure troubleshooting, production incident response, analytical thinking, documentation, communication, organization, problem-solving, prioritization, decision-making.

Preferred Technical: Pure Storage FlashArray, TrueNAS, Microsoft Azure, MS 365, PowerShell, Bash scripting, enterprise monitoring, ITSM/ticketing systems, storage replication, firmware updates.

Preferred Certifications: VMware Certified Professional (VCP), Veeam Certified Engineer (VMCE), Cisco CCNA, CompTIA Network+, CompTIA Server+, Microsoft Windows Server Certification, Linux Administration Certification.

Employer Value Prop: Play a critical role in keeping production systems available when the business depends on them. Work with VMware, storage, networking, Windows, Linux, backup technologies while gaining infrastructure experience. We encourage every employee to focus each day on making a positive impact on themselves, their teammates, our customers, and the communities we serve. Our culture is centered on accountability, customer service, collaboration, and continuous improvement.

As the Tier II Specialist, you'll be the first line of defense for the company's enterprise infrastructure. You will monitor critical systems, respond to production incidents, perform scheduled maintenance, and ensure servers, networks, virtualization, and backup systems remain available. This is ideal for an infrastructure professional who enjoys solving technical challenges, thrives in a fast-paced operations environment, and wants to build deeper knowledge and expertise.

Why This Opportunity Stands Out

• Protect enterprise infrastructure supporting critical business operations.
• Work with VMware, Windows Server, Linux, enterprise storage, networking, backup technology.
• Gain experience across servers, virtualization, storage, networking, patching, disaster recovery.
• Own production incidents and become a trusted technical resource during after-hours ops.
• Build experience that prepares you for Systems Admin, Infrastructure Engineer, Senior IT roles.

What You'll Do

• Monitor enterprise servers, virtualization, storage, networking, and backup environments.
• Respond to infrastructure alerts, troubleshoot production issues, and restore services.
• Execute approved operating system, VMware, and infrastructure patching during maintenance.
• Monitor backup and replication jobs, investigate failures, and perform authorized restores.
• Perform health checks following maintenance to verify production system availability.
• Monitor Active Directory, DNS, DHCP, storage systems, and network infrastructure.
• Escalate critical incidents to engineering teams and vendors following established procedures.
• Maintain accurate documentation, operational logs, incident tickets, and shift turnover reports.

What Makes You Successful: You're someone who enjoys solving complex infrastructure problems before they become business disruptions. You stay calm during production incidents, think analytically under pressure, and take ownership from initial alert through resolution. You're comfortable working independently, communicating clearly, following operational procedures, and continuously improving the reliability of enterprise systems.

What You'll Bring

• Associate's or Bachelor's degree in IT, Computer Science, related field, equivalent experience.
• 2-5 years of experience supporting enterprise infrastructure and managed services.
• Experience supporting Windows Server, Linux, VMware, networking, enterprise backup tools.
• Strong troubleshooting skills across servers, virtualization, storage, networking, infrastructures.
• Work independently in a 24x7 operational environment with excellent written and verbal skills.

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