General IT Contract Support
We're looking for a skilled and proactive IT Contract Support Specialist to join our team. In this role, you'll be the first point of contact for our clients, providing hands-on technical support and ensuring their IT systems run smoothly. This is a great opportunity for a versatile IT professional who excels at solving problems, communicating with clients, and supporting a wide range of hardware and software.
What You'll Do
- Provide first-line technical support to clients via phone, email, and on-site visits, addressing a wide range of hardware and software issues.
- Install, configure, and troubleshoot computers, printers, and other IT equipment.
- Administer and maintain network systems, including routers, switches, and wireless access points.
- Manage user accounts and permissions in Active Directory.
- Diagnose and resolve issues related to operating systems (Windows, macOS), productivity software (Microsoft Office), and various business applications.
- Assist with network security tasks, including implementing patches, updates, and access controls.
- Maintain accurate and detailed records of all support requests and solutions in a ticketing system.
- Collaborate with senior engineers and team leads to escalate and resolve complex technical problems.
- Provide basic training and guidance to end-users on IT best practices and system usage.
What You'll Bring
- Proven experience in an IT support or help desk role.
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Proficiency in administering Windows and macOS operating systems.
- Experience with Active Directory user management.
- Familiarity with remote desktop software and ticketing systems.
- Excellent communication and customer service skills, with a patient and problem-solving approach.
- Ability to work independently and manage time effectively.
- A relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate) is a plus.
What We Offer
- Competitive hourly rate.
- Flexible work arrangements.
- The chance to work on a variety of projects and gain experience with a diverse client base.
- A supportive and collaborative team environment.