Recruiter Summary of Position

Job Title: Onsite Service Engineer (Northeast).

Location: On-Site (Dedicated Customer Site) in Devens, Massachusetts.

Required Technical Skills: Industrial equipment troubleshooting and repair. Electrical and mechanical systems. Industrial lasers and motion control systems. Preventive maintenance and documentation.

Required Experience: 2+ years servicing industrial equipment. Ability to read electrical schematics and engineering diagrams. Windows PC, networking, and Microsoft Office proficiency.

Required Certifications/Licenses: Electrical Engineering Technician certification (equivalent technical training). Valid driver's license and passport.

Preferred Technical Skills: Additive manufacturing, Metal 3D printing, MAGICS, SolidWorks.

Desired Experience: Customer-facing field service experience. Installation of industrial machinery.

Note: This position is designated as an onsite Service Engineer role. Should the assignment conclude, the role will transition to a standard Field Service Engineer position requiring travel. 

Employer Value Proposition: Become the dedicated technical expert for a leading advanced manufacturing customer. Work with cutting-edge industrial metal 3D printing technology. Enjoy a stable on-site assignment with the opportunity to expand into a broader field service role. Join a collaborative global service organization focused on innovation, technical excellence, and customer success.

Onsite Service Engineer: You'll be the trusted technical expert keeping some of the world's most advanced manufacturing technology operating at peak performance. Working directly at a dedicated customer site, you'll solve complex technical challenges and build lasting customer relationships. 

You play a vital role in helping manufacturers push the boundaries of what's possible with industrial metal 3D printing. If you enjoy hands-on troubleshooting, solving problems that matter, and becoming the go-to expert customers rely on, this is an opportunity to grow your career.

Why You'll Want This Opportunity

• Work with innovative industrial metal additive manufacturing technology.
• Become the primary technical expert for a key customer.
• Solve challenging electrical, mechanical, and software issues every day.
• Join a collaborative global service organization that values continuous learning.
• Grow into a broader Field Service Engineering role with future travel opportunities.

What You'll Do

• Install, commission, maintain, and repair advanced industrial 3D printing equipment.
• Diagnose electrical, mechanical, and software issues both on-site and remotely.
• Perform preventive maintenance to maximize equipment reliability.
• Partner with remote technical specialists to resolve complex service challenges.
• Maintain accurate service documentation and manage spare parts inventory.
• Deliver an exceptional customer experience through responsive, professional support.

What Makes You Successful

• 2+ years of experience servicing industrial equipment or automated machinery.
• Strong troubleshooting skills across electrical, mechanical, and motion control systems.
• Ability to interpret schematics with a technical background in electrical engineering technology.
• Experience with industrial lasers, CNC equipment, automation, robotics, additive manufacturing.
• Familiarity with MAGICS, SolidWorks, Windows PCs, networking, and Microsoft Office is a plus.
• Great communication skills and the ability to work independently while building customer trust.
• Willingness to work occasional evenings or weekends and travel internationally when needed.

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