Customer Service Representative – E-Commerce

Temp-to-Hire | Hobart, Indiana | $16.00–$17.00/hour

The Ursitti Group Staffing Solutions is partnering with a growing international e-commerce company in the home furnishings industry to add a Customer Service Agent to its U.S.-based customer support team. Our client designs, manufactures, and sells contemporary home furnishings online and is seeking a dependable, customer-focused professional who enjoys helping customers, communicating clearly, and resolving questions from beginning to end.

Important Paid Training & Start-Date Information

The official start date for the regular full-time assignment is December 1, 2026.

To ensure a smooth transition into the role, the selected candidate will begin paid introductory training in October and/or November, anticipated to be about 4 hours one day per week. The specific training day and start date will be coordinated in advance based on availability and business needs.

Candidates should understand that the October/November period will consist of limited paid weekly training hours rather than a full-time schedule, with the regular work schedule beginning December 1.

Regular Schedule Beginning December 1

Monday–Friday: 8:30 AM–5:30 PM

Work Location: On-site in Hobart, Indiana

In addition, the Customer Service Agent will work remotely approximately every other Saturday from 8:00 AM–12:00 PM, generally two Saturdays per month.

This is a temp-to-hire opportunity with the intention of becoming a long-term member of the client's customer service team based on successful performance and mutual fit.

Starting Pay

$16.00–$17.00 per hour, based on experience.

Position Responsibilities

The Customer Service Agent will serve as an important point of contact for customers throughout their purchasing and post-purchase experience.

Responsibilities will include:

• Responding professionally to customer phone calls, emails, and support tickets
• Assisting customers with questions regarding products and orders
• Providing updates regarding order status, shipping, and delivery
• Helping customers navigate returns, refunds, and other post-purchase concerns
• Researching customer questions and working toward timely and accurate resolutions
• Documenting customer interactions within the company's customer support systems
• Communicating clearly and professionally through both written and verbal correspondence
• Learning and utilizing the company's help desk, phone, order management, and customer service platforms
• Escalating more complex customer concerns when appropriate
• Providing a positive and professional customer experience from initial contact through resolution

Qualifications

The ideal candidate will have:

• Previous customer service experience
• Strong written and verbal communication skills
• Professional telephone and email etiquette
• Good computer skills and the ability to learn new technology
• Comfort working with phone systems, help desk platforms, ticketing systems, or similar customer service technology
• Strong attention to detail and follow-through
• Good problem-solving and organizational skills
• The ability to remain patient, professional, and solution-focused when assisting customers
• Dependability and the ability to work independently as well as collaboratively with a team

Previous experience supporting customers in an e-commerce, retail, order fulfillment, logistics, or product-based environment is helpful but not required.

Training will be provided on the client's specific systems and processes.

What Makes This Opportunity Attractive

This is an excellent opportunity for someone looking to join a growing international organization in a customer-focused position with the potential for long-term employment.

The position offers a consistent weekday schedule, limited remote Saturday hours, paid advance training, and the opportunity to become an integral part of a growing U.S. customer service operation.

Interested candidates are encouraged to apply now!