Sales & Guest Services Manager

Boutique Fitness Studio | Mount Vernon Triangle, Washington, DC

A high-performing boutique fitness studio in Mount Vernon Triangle, Washington, DC is seeking a confident, results-driven Sales & Guest Services Manager to lead front-of-house operations and drive membership growth. This is a hands-on leadership role for a professional who excels in consultative sales, guest experience, and team development within a premium wellness environment.

This opportunity is ideal for candidates with backgrounds in boutique fitness, hospitality management, membership sales, or customer experience leadership who are energized by goals, people, and community engagement.

Position Overview

The Sales & Guest Services Manager is responsible for owning the guest journey from first contact through membership conversion and retention, while leading the front desk and sales team day to day. This role combines active sales execution, operational oversight, and people leadership, ensuring a consistently elevated client experience and strong studio performance.

You will work closely with ownership and studio leadership to execute sales strategies, develop team members, and maintain a welcoming, organized, and high-energy studio culture.

Key Responsibilities

• Lead the full membership sales process including lead follow-up, consultations, studio tours, and closing new memberships
• Serve as the primary manager for guest services and front desk operations
• Train, coach, and mentor front desk and sales associates to meet service and sales expectations
• Drive accountability around daily, weekly, and monthly sales and operational goals
• Conduct personalized studio tours and recommend tailored membership options based on client goals
• Manage guest communication via phone, text, email, and CRM platforms with professionalism and urgency
• Support local marketing initiatives, studio events, and community outreach efforts
• Assist with hiring, onboarding, scheduling, and performance management of the guest services team
• Maintain a polished, organized studio environment aligned with brand standards
• Foster a culture centered on wellness, accountability, teamwork, and exceptional service

What We’re Looking For

• 2+ years of experience in sales management, guest services, boutique fitness, hospitality, or retail leadership
• Proven ability to close sales and consistently meet or exceed performance targets
• Strong communication and interpersonal skills with a confident, guest-focused presence
• Highly organized, self-motivated, and comfortable managing multiple priorities in a fast-paced environment
• Tech-savvy with the ability to learn CRM, scheduling, and POS systems quickly
• A hands-on leader who leads by example and takes ownership of results
• Ability to stand or sit for extended periods in a client-facing role
• Flexible availability including evenings and weekends as needed

Compensation & Benefits

• Base Pay: $23–$25 per hour
• Commission: 10% on all membership and retail sales
• Health Insurance: Access to a company-sponsored health insurance plan
• Paid Time Off: Available after one year of employment
• Remote Work: One remote day per week after one year in role
• Additional Perks: Complimentary fitness classes and free underground parking

Why Join This Studio?

This is more than a guest services role. It is a manager-level opportunity within a respected boutique fitness brand where sales performance, leadership, and community engagement are valued and rewarded. You will have visibility, ownership, and room to grow while making a meaningful impact on both the business and its members.

If you are looking for a role that combines sales leadership, guest experience, and people development, this position offers a strong next step in your career.

Confidential inquiries are welcome.

Email andyb@geckohospitality.com or apply today.

Presented by Gecko Hospitality

Maryland | Virginia | Washington, DC

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