About the Position:

• As the Assistant Front Office Manager, you will play a pivotal role in supporting the Front Office Manager, leading and overseeing our dedicated front office team. From post-reservation interactions to post-stay follow-up, you will contribute to the delivery of 5-star customer service, creating unforgettable experiences for our guests.
• Leading and overseeing the front office team, guest services staff, and porters/concierge teams.
• Ensuring consistent delivery of flawless, upscale, and professional guest service experiences.
• Analyzing customer feedback to provide strategic direction for continuous improvement.
• Anticipating and responding to all guest needs, both stated and unstated. ?? Actively listening and promptly resolving guest complaints.
• Promoting all hotel outlets, activities, amenities, and food & beverage options.

This role reports to the Front Office Manager. This role includes daily shifts within the Front Office.

Ideal Candidate:

• We are seeking an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will have:
• Relevant experience in front office and customer service management.
• Exceptional communication and issue resolution skills.
• Ability to identify areas for improvement in front office operations and standard development.
• Capability to represent the department at meetings.
• Customer service drive with outstanding communication and active listening skills.
• Proven problem-solving and multitasking abilities.
• Excellent leadership skills with the ability to motivate a high-performing team.
• Strong sense of responsibility and professional presentation.
• Fluent English, both written and spoken.

This position is suited for a seasoned hospitality professional seeking to advance their career.