Medical Scheduling Specialist (Bilingual – Spanish/English)

Position Overview

We are seeking a detail-oriented and patient-focused Medical Scheduling Specialist member to support our growing practice. This role is ideal for someone with experience in a medical front office or administrative setting who is fluent in both Spanish and English and comfortable interacting with clients from diverse backgrounds.

Key Responsibilities

• Schedule and manage patient appointments using our electronic medical record (EMR) system
• Conduct basic client intakes by following provided scripts and guidelines (training provided)
• Prepare clients for upcoming sessions and explain next steps clearly and compassionately
• Collect and document payment information (credit card, Zelle, and cash-related processes)
• Communicate professionally with clients via phone, email, and messaging platforms
• Maintain accurate and organized records while ensuring confidentiality
• Provide general front-office administrative support as needed

Required Qualifications

• Fluency in Spanish and English (spoken and written)
• Previous experience in medical scheduling, front-desk administration, or a similar healthcare role
• Strong communication and customer service skills
• Comfort explaining procedures and payment processes to clients
• High attention to detail and strong organizational skills
• Ability to follow scripts, workflows, and internal processes

Preferred Qualifications

• Experience working with EMR systems
• Familiarity with cash-based medical or clinical practices
• Ability to work scheduled shifts during standard business hours (with potential future flexibility)