This role is essential in helping patients begin their mental health journey by coordinating intake, scheduling, verifying insurance, and supporting our clinical team. The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced setting.

Key Responsibilities

• Greet and assist new and existing patients with warmth and professionalism
• Conduct intake screenings and gather demographic, insurance, and referral information
• Verify insurance coverage and communicate benefit details to patients
• Schedule initial appointments with appropriate providers
• Maintain accurate records in the EMR and ensure all required documentation is collected
• Act as a liaison between patients, providers, and billing/administrative teams
• Support clinic staff and clinicians in daily coordination and front-desk operations
• Uphold patient confidentiality and HIPAA compliance at all times

Additional Information

• Urgent – immediate availability is strongly preferred
• Flexible hours may be available depending on clinic needs
• This role offers potential for remote opportunities in the future across our expanding
• network

Requirements

• High school diploma or GED required; associate’s or bachelor’s degree preferred
• Previous experience in medical or mental health intake, scheduling, or front office
• strongly preferred
• Familiarity with EMR systems and insurance verification processes
• Strong interpersonal and communication skills
• Ability to work independently and efficiently in a team environment
• Bilingual in Spanish