Hybrid PA/NJ candidates must be able to work in an office in this area weekly

The Company Behind The Role

Our client is an established healthcare research services company supporting market research agencies and life sciences organizations. They’re looking for a Director of Operations who brings a strong analytical and commercial mindset to lead and strengthen their operational function.

You’ll Enjoy This Role If...

➡️ You’re an operations person who loves the numbers - digging into project performance, costs, margins, and operational data to understand what’s really happening in the business.

➡️ You naturally look for patterns, problems, and opportunities and enjoy turning data into practical improvements.

➡️ You understand the realities of pharmaceutical market research data collection and what it takes to deliver complex projects successfully.

➡️ You enjoy looking at the bigger operational picture, rather than being focused solely on the day-to-day management of individual projects.

➡️ You’re commercially minded and understand how project delivery, efficiency, costs, and profitability all connect.

➡️ You like improving how things work — whether that means refining a process, introducing greater consistency, or finding smarter ways to operate.

➡️ You’re comfortable working across the business and partnering with senior leadership to help make informed decisions.

What You'll Do

• Oversee operational performance across pharmaceutical and healthcare market research projects.
• Use financial and operational data to identify trends, challenges, and opportunities to improve performance.
• Monitor project costs, margins, profitability, resourcing, and other key operational metrics.
• Identify and implement improvements to processes, systems, and workflows.
• Provide senior-level oversight and support on complex projects and operational challenges.
• Partner closely with senior leadership and other areas of the business to support planning and decision-making.
• Provide leadership and direction across the Operations function.

What You’ll Bring

• Operations experience within pharmaceutical/healthcare market research, data collection, panel, or sample services.
• A strong understanding of pharmaceutical market research project delivery.
• Excellent analytical skills and confidence working with financial and operational data.
• A commercial mindset with an understanding of the relationship between project delivery, costs, efficiency, and profitability.
• Strong problem-solving skills and the ability to turn data into practical business decisions.
• Experience improving operational processes and driving greater efficiency.
• Strong communication and relationship-building skills, with the ability to work effectively across teams and with senior leadership.

Applicants must be legally authorized to work for any employer in the United States. Our client is unable to sponsor or take over the sponsorship of an employment visa.