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Customer Fulfillment Manager
Belfast, NIR
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Mon-Fri 2pm-10pm America's shift

Hybrid


Circa £30k-£35k


12month Fixed Term Contract

 

Provide key business support & reporting function, within order management & fulfilment business units. Providing order, position & transaction reporting data to define & refine key controls, and KPIs.


Enabling reconciliation of risk exposure pertaining to accurate order & fulfilment positions submitted across local and global Senior Management Team. Responsible for, working collaboratively across multiple business groups, formulating & maintaining strong working relationships.


 

Duties & Responsibilities:

 

  • Drive and provide accurate and targeted reporting for Global Order & Fulfilment Leaders, both scheduled and ad-hock.
  • Compile large volumes of complex reporting data, analysing results, identifying trends, exceptions and key reporting indicators.
  • Strong applications experience with knowledge of variety of software applications including MS Office Suite (particularly Excel, utilising V-Lookups, Macros, Pivot Tables), ERP (ideally Oracle) and MS PowerPoint.
  • Provide professional PowerPoint presentations, with the ability to convey complex date in a clear, easily understandable manner.
  • Strong documentation collation, presentation, and storage experience
  • Highly organised with the ability to provide accurate reporting functionality, in a timely manner, against challenging deadlines.
  • Provide exception management narrative within reporting, with ability to constructively challenge where appropriate to ensure validity of data.
  • Experience of exception-based controls and processing;
  • Ability to successfully deliver in a fast-paced environment, with competing priorities.




Qualifications:

 

  • Previous experience working in a cross functional interfacing role

 

Experience

 

  • Previous experience within a Reporting function, ideally within Supply Chain environment. Experience within Order Management, Materials Planning, Scheduling, Order Fulfilment advantageous
  • Comprehensive experience in the use of MS Office, particularly excel, v-look ups, use of macros. Previous experience with PowerPoint.
  • Pervious use software applications & ERP systems. Strong Excel & Oracle experience is beneficial.
  • Strong ability to interact and influence others at all levels.
  • Ability to build strong working relationships and foster strong team working.
  • Ability to work cross functionally and influence change to deliver results.
  • Strong organizational skills





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