• Hybrid structure that makes sense Mondays and Fridays typically from home, with in office collaboration in Troy on Tuesday through Thursday.
• Strong compensation and benefits
  • Salary range of $55,000 to $85,000 per year, based on experience
  • Full health insurance for the employee, paid by the company
  • Dental and vision available for the employee on a voluntary basis
  • 401(k) with 4 percent company match
  • 10 days of vacation plus 9 paid federal holidays
• Extras that make office days better Lunch provided on in office days, and a culture where people work together in person, not just through tickets.
• Established managed services provider Xpert provides fully managed IT services, cybersecurity, cloud, VoIP, and fiber internet to businesses across Michigan, with xComplete managed IT and related services supporting clients around the clock.
• Clear values and expectations The company values doing hard things, finishing what is started, fixing root causes rather than patching symptoms, and treating people with kindness.

As a Helpdesk Engineer, your day to day will include:

• Serving as a primary point of contact for client issues, both remote and onsite, and handling tickets from first contact through resolution
• Troubleshooting and resolving issues related to:
  • Microsoft 365 and Office 365, including Exchange Online, Teams, and SharePoint
  • Windows desktop and server operating systems
  • Active Directory and Azure AD user and group management
  • Endpoint security tools, patching, and basic security policies
• Using ticketing and documentation systems to track, prioritize, and document work in a clear and organized way
• Working with remote monitoring and management (RMM) tools to identify and address issues proactively
• Handling basic troubleshooting for VoIP systems and mobile devices
• Collaborating with peers and escalation resources when an issue needs deeper investigation
• Supporting clients in a managed services environment where uptime, responsiveness, and professionalism matter every day

• Experience in a helpdesk, service desk, or technical support role
• Hands on experience with several of the following:
  • Microsoft 365 or Office 365 administration
  • Windows desktop and server operating systems
  • Active Directory or Azure AD
  • Endpoint protection, patching, and basic security practices
  • Ticketing systems and RMM tools
• Strong communication skills and the ability to explain technical issues and solutions in a way that makes sense to non technical users
• A problem solving mindset and curiosity about how systems work
• A steady, professional approach when priorities shift or multiple issues arrive at once

Are you ready to join a team that takes pride in doing things right, fixing the real problem instead of applying a quick patch, and treating clients and coworkers with respect? If this sounds like the kind of environment where you would do your best work, we would like to talk with you.

Apply with your resume, and Bronwick will walk you through the next steps.

Bronwick helps professionals like you find great roles in the IT and technology services space. We partner with companies that value long term relationships, clear communication, and strong teams. Our job is to make the hiring process simpler for you and to help you understand the opportunity, the culture, and the expectations before you say yes. Apply now to get started.