National Sales Account Manager – Stone Fabrication & Installation

Location: Jefferson, WI (Relocation Welcome) | Type: Full-Time | Compensation: $55,000–$70,000/year + Full Benefits

Lead with Service. Build Relationships. Elevate the Customer Experience.

Are you a customer-first leader who thrives in a fast-paced, team-oriented environment? Do you believe great service starts from the top—with clear communication, strong processes, and a calm, professional tone even in high-pressure moments?

We’re searching for an experienced National Sales Account Manager to join a well-established and growing custom countertop company in Jefferson, WI. With over 30 years of regional success across the Midwest, our client prides themselves on delivering outstanding service to major home centers—and they’re looking for a National Sales Account Manager who would be managing internal account staff of up to 10 and also some outside sales of national accounts.

If you have a proven track record in national account management, team supervision, and customer service management with a passion for people, systems, and communication, this is a great opportunity to step into a leadership role with long-term growth potential.

What You’ll Do:

• Act as the primary point of contact for key accounts (including major home centers like Home Depot and Lowe’s)
• Ensure timely, consistent communication across phone, email, and SMS platforms
• Lead, train, and support a small customer experience team to ensure high performance and strong morale
• Manage internal systems—phones, call center tools, shared inboxes, and messaging platforms
• Champion the client’s brand and customer-first values across every interaction and process
• Monitor KPIs such as VOC (Voice of Customer) and LTR (Likelihood to Recommend)
• Collaborate across departments—sales, operations, QA, accounting—to address customer needs
• Resolve escalations quickly and identify service improvements proactively

What You Bring:

• 3+ years of experience in National Sales Account Management or supervision
• Strong leadership and communication skills—you set the tone for your team
• Ability to work cross-functionally in a fast-paced, production-based environment
• Excellent organizational and multitasking skills
• Data-driven mindset with experience using service metrics to drive improvements
• Comfort with customer experience systems and call center platforms
• Professional, calm, and solutions-oriented approach to customer issues
• High school diploma or GED required
• Valid driver’s license and ability to pass a background check and drug screen

Compensation & Benefits:

• Salary: $55,000–$70,000 annually, based on experience
• Benefits: Full medical coverage, paid time off, and additional company perks
• Relocation: Support considered for the right candidate

If you’re a natural leader with a passion for service and systems—and you want to join a growing company where your work directly supports quality and client satisfaction—this role could be a great fit.

Apply now to take the next step in your sales career.

Who is Bronwick?

Bronwick helps professionals like you find high-quality opportunities in the stone industry. We partner with over 100 fabrication shops across the U.S. to connect talented people with roles where they can thrive. Apply today and take your next step with confidence.

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