Customer Success Manager - Revolutionize Software Solutions
Are you a highly motivated and relationship-driven individual seeking to make a significant impact in the software solutions industry? We are looking for a Customer Success Manager to join our dynamic team at the forefront of reshaping how organizations harness the power of cutting-edge technology.
What You'll Do:
- Deep Product Understanding: Develop an in-depth understanding of our innovative products and services to provide expert guidance to our valued customers.
- Account Management: Act as the primary point of contact for customers, managing their accounts on both technical and business levels.
- Customer Support: Provide exceptional customer support by resolving issues and managing escalations when necessary.
- Product Onboarding: Assist new customers with end-to-end product onboarding, ensuring a seamless integration process.
- Success Planning: Develop and implement success plans to enhance adoption rates and overall customer satisfaction.
- Feature Utilization: Handle release notes and guide customers in utilizing new features effectively.
- Upsell Opportunities: Identify and lead upsell opportunities, contributing to both customer and company growth.
- Collaboration: Demonstrate strong collaboration and teamwork skills by working closely with sales, marketing, and product teams to ensure customer needs are met.
- Bonus Points: Experience selling to large enterprises, working on application/api/access cybersecurity solutions, or previous roles in devtool companies securing access.
- Additional Qualifications: A passionate self-starter with adaptability to a fast-changing environment, excellent interpersonal and communication skills, and an understanding of developer-focused products.
- Experience: Minimum of two years as a Customer Success Manager, five years as a Product Manager, or three years as a hands-on Software Engineer.
What Sets You Apart:
- Technical Background: Yes, a technical background is preferred. Implementing tools/tech
- Customer Load: Initially, as the first hire, this position will handle customer success for the entire customer base.
- Goal/Objective: The primary objective is to manage the success plan of our customers, ensuring optimal product adoption and satisfaction.
- Customer Focus: A mix of technical and commercial individuals, with a focus on dev teams, product directors, and C-level executives (40/40/20).
- Compensation: Competitive salary + benefits, commission structure to be discussed.
- Current State of Customers: As the first hire, the focus will be on mapping and understanding current customers, and building the right pipeline for success.
- Reporting Structure: Directly reports to the CEO.
- Success Criteria: Building a stable success plan, driving customers to "green" status, and collaborating with the marketing team to enhance customer understanding.
- Tech Support: Technical support will come from R&D and solution engineering teams.
If you are ready to embark on a journey of reshaping the software solutions landscape, apply now to join our team and be part of the revolution!