Electronic Services Specialist

Foothill Ranch, CA | Full-Time | Temp-to-Hire | $25-27/hr

Who We Are

At Addvantage Credit Union Staffing, we help get your resume in front of the right hiring managers, prepare you for interviews, and support you through the offer process. Founded in 2002, we specialize in staffing credit unions and financial institutions, with a strong track record of successful placements nationwide.

About the Opportunity

We are seeking an Electronic Services Specialist to join a well-established credit union in Foothill Ranch, CA. This role supports branches and internal departments by resolving member issues, processing transactions, and ensuring the accuracy and security of electronic services and check operations.

Schedule: Monday–Friday, 8:00am – 5:00pm

Key Responsibilities

• Perform daily processing and review of transactions including ACH, ACH Origination, wires (domestic/international), ATM deposits, bill pay, mobile deposits, and person-to-person transfers
• Process and reconcile share drafts, official checks, money orders, bonds, and transit items
• Handle ATM/debit card disputes, fraud claims, and check processing activities
• Investigate suspicious or questionable account activity and assist with fraud prevention efforts
• Prepare journal entries and perform account reconciliations related to electronic services and check transactions
• Collaborate with branches, internal departments, other financial institutions, and law enforcement as needed
• Ensure compliance with credit union policies, procedures, and audit standards
• Provide timely resolution to member and internal inquiries within established service levels
• Support additional projects and operational duties as assigned

Requirements

• 2–5 years of experience in a credit union or financial institution (Central Operations, Deposit Operations, or Branch Operations preferred)
• Strong understanding of electronic services, check processing, and transaction workflows
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); Symitar experience a plus
• Excellent written and verbal communication skills
• High attention to detail, accuracy, and organizational skills
• Ability to work independently and collaboratively in a fast-paced environment