MUST HAVE EXPERIENCE AS AN IT HELP DESK SUPPORT TECH WITH TICKETING EXPERIENCE TO APPLY!

What do we do? We get your resume seen, prepare you for the interview, and get you a job offer! Addvantage Credit Union Staffing was founded in 2002, and exclusively staffs credit unions. We have helped thousands of candidates around the country get their foot-in-the-door at top credit unions and we are most proud of our high placement rate! Thank you for considering the following position in your job search!

We are currently seeking an experienced IT HELP DESK SUPPORT TECH for a credit union with 5 branches in the Orange County area.

Pay: $30/hr

Temporary starting right away! 60 days or longer!

Schedule: Monday–Friday, 8:00am – 5:00pm

Responsibilities:

• IT technical support by phone, email, and messaging.
• Support printers and scanners.
• Administrate and troubleshoot Windows OS, MS Office, and other applications.
• Update user accounts in Active Directory, Exchange, and Symitar.
• Be the first point of contact by phone, Microsoft Teams, e-mail, and ticket.
• Resolve Windows, Microsoft 365, browser, printer, and peripheral issues on first contact whenever possible.
• Reset passwords, unlock accounts, and assist with MFA setup and resets.
• Create, update, and disable user accounts in Microsoft Entra ID and Active Directory.
• Provide first-line support for Outlook, Exchange, Teams, OneDrive, SharePoint, and company-managed mobile devices.
• Maintain accurate IT equipment inventory and asset records.
• Follow security and compliance procedures and report suspected phishing or security incidents promptly.

Requirements

• Experience in tier 1 troubleshooting in a help desk environment.
• Ticketing experience required!
• 2 – 4 years supporting Windows & MS Office.
• Working knowledge of networking and Active Directory.
• Strong troubleshooting of software and hardware.
• Excellent written and verbal communication skills.
• High attention to detail, accuracy, and organizational skills.