What do we do? We get your resume seen, prepare you for the interview, and get you a job offer! Addvantage Credit Union Staffing was founded in 2002, and exclusively staffs credit unions. We have helped thousands of candidates around the country get their foot-in-the-door at top credit unions and we are most proud of our high placement rate. Thank you for considering the following position in your job search!

We are currently seeking an experienced Call Center Rep for a credit union located in Valencia! 3 openings!

Type: Temporary with possible temp-to-hire (onsite – not remote)

Pay: $22.00/hr

Hours: Part-time Monday – Friday: 10:30am – 3:30pm (25 hours a week)

(training first week 9:00am – 5:00pm)

Responsibilities:

• Member Services Officer / Call Center Rep is responsible for providing customer service to both credit union members and co-workers in a contact center environment.
• Handle credit union members’ needs in a call center environment including balance transfers, loan payments, address changes, and other banking transactions.
• Direct complex calls to appropriate personnel.
• Exercises strong verbal and written communication skills to respond to basic member inquiries about products, services and Credit Union policies in a professional and personable manner.
• Maintains up-to-date knowledge of all federal regulations related to operations.
• Must consistently report to work on-time, as scheduled and adhere to established schedule adherence guidelines.
• Other duties as assigned.

Requirements:

• Experience in a credit union, bank, or cash checking company handling basic teller transactions such as deposits and withdrawals in a branch or call center environment.
• A demonstrated aptitude for learning new systems, skills and processes.
• Experience in trouble shooting basic smartphone and web browser issues.
• Working knowledge of the Microsoft office suite of products including the ability to use internet browser software.
• Ability to multi-task with an attention to detail.
• Excellent verbal & written communication skills.
• Superior customer service skills.