Be Part Of A High-Performing Global Financial Technology Team:

Join the U.S. technology arm of a globally recognized financial institution known for its strong international presence and deep roots in Japan. This organization plays a critical role in supporting enterprise platforms that power research, analytics, and banking operations across regions. The team operates in a highly collaborative, cross-border environment, working closely with stakeholders in both the Americas and Tokyo headquarters. The culture emphasizes precision, accountability, and clear communication—especially across time zones and languages—while maintaining a strong commitment to operational excellence and business continuity.

This role sits within a specialized technology group responsible for ensuring enterprise applications remain stable, reliable, and aligned with evolving business needs. The environment is structured, process-driven, and rooted in IT service management best practices.

What's In Store For You:

• Opportunity to work within a globally integrated financial technology ecosystem
• High-visibility role supporting mission-critical enterprise platforms
• Direct collaboration with international development teams in Tokyo
• Exposure to enterprise-scale application support and incident management frameworks

How You Will Make An Impact:

• Provide hands-on technical support for enterprise applications to ensure uninterrupted business operations
• Troubleshoot production issues, perform root cause analysis, and coordinate resolution efforts across global teams
• Manage incidents and service requests in alignment with ITIL best practices
• Conduct routine system maintenance, updates, and application monitoring
• Serve as a key liaison between U.S.-based stakeholders and Tokyo development teams
• Maintain clear documentation of incidents, resolutions, and system improvements

Are you an experienced enterprise application support professional ready to make an impact?

• 10+ years of experience in application support, production support, or enterprise systems support
• Strong working knowledge of ITIL processes (incident, problem, and change management)
• Proven experience troubleshooting enterprise-level applications in a structured environment
• Native-level fluency in Japanese and English, with the ability to communicate technical concepts clearly to both Japanese and English-speaking stakeholders
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills across cross-cultural teams

Preferred Qualifications:

• Experience supporting Salesforce products
• Background in credit applications or financial services systems
• Experience collaborating with offshore or international development teams