Be Part of a Dynamic Team

Join a high-impact ERP team at a company dedicated to operational excellence and digital transformation. The organization is implementing scalable enterprise systems to support its sales and customer service strategies, empowering teams to deliver an exceptional customer experience.

The group fosters a collaborative, fast-paced environment where business analysts drive improvements across quote-to-cash, pricing, and EDI operations. Projects frequently involve complex integrations like SPS Commerce, offering the opportunity to modernize order management and streamline communications between internal teams and external partners.

What’s In Store For You

• Work on the cutting edge of D365 FSCM Sales & Customer Service transformation.
• Based on-site in Clemens, NC, with access to teams across sales, operations, marketing, and customer support.
• Collaborate with key business leaders to shape scalable enterprise solutions that improve order accuracy, customer experience, and partner communications.
• Contribute to high-visibility integration projects involving EDI platforms like SPS Commerce, and optimize rebate and pricing processes.

How You Will Make An Impact

• Serve as the lead functional analyst across quote-to-cash, sales & marketing, rebate management, and pricing modules in D365.
• Collaborate with stakeholders to gather requirements, document processes, and translate business needs into system configurations and workflows.
• Configure and enhance D365 Sales & Customer Service modules to align with operational goals.
• Support integrations with third-party platforms like SPS Commerce, enabling efficient EDI flows.
• Work with developers to design custom workflows, forms, and automation processes using tools like Power Platform and Power Automate.
• Conduct testing, training, and post-go-live support to ensure user adoption and system reliability.
• Lead cross-functional meetings with engineering, marketing, and operations to ensure alignment of system functionality with business needs.
• Provide ongoing system support, troubleshoot issues, and recommend enhancements based on user feedback and performance monitoring.

Are You a D365 Sales & Service Rock Star?

• 7–10+ years of experience as a Business Analyst or Functional Consultant in ERP environments supporting sales and customer service.
• Deep expertise in D365 FSCM modules, including quote-to-cash, sales & marketing, rebate, and pricing management.
• Proven experience in configuring and enhancing EDI integrations, especially SPS Commerce.
• Skilled in process documentation, gap analysis, and stakeholder collaboration.
• Familiarity with tools like Azure DevOps, Power Automate, and Power BI,
• Strong troubleshooting skills and the ability to communicate clearly with both technical and non-technical teams.
• Bachelor's degree in Computer Science, IT, or Supply Chain-related discipline.
• D365 certification or experience across multi-site implementations is a strong plus.