Be Part of a Dynamic Team

This opportunity supports a global financial institution known for its stability, long-term client relationships, and commitment to excellence in the banking sector. The team is composed of professionals who value precision, collaboration, and service-driven execution. The environment is fast-paced, highly structured, and focused on ensuring customers transition smoothly to updated systems and tools. This group plays a key role in supporting critical modernization initiatives and delivering an exceptional client experience.

What’s In Store For You

• Hybrid work model based in New York City
• Exposure to large-scale system migration initiatives
• Opportunity to use bilingual capabilities in a professional setting
• Work with a team that emphasizes collaboration, communication, and continuous improvement

How You Will Make an Impact

• Provide detailed guidance to customers on new system features and migration steps
• Respond to customer inquiries via phone and email throughout the transition process
• Maintain and update customer-facing documents including FAQs and migration instructions
• Track migration progress, conduct follow-ups, and ensure customers remain on schedule
• Escalate technical issues to internal teams and help drive resolution
• Gather feedback and identify opportunities to improve the migration experience
• Document interactions and prepare reports summarizing customer activity and trends

Are you an experienced technical support professional ready to make an impact?

Required Skills & Experience

• 5–7 years of relevant experience in customer support, technology support, or operations
• Professional fluency in Japanese and English
• Strong communication and interpersonal skills
• Ability to remain flexible and composed in changing environments
• Experience updating customer documentation and handling inquiries
• Detail-oriented with strong organizational skills

Preferred Experience

• Background in banking or financial services
• Familiarity with ISO or ACH payment processes
• Experience supporting system migrations or onboarding processes