Area Manager

Location: Lagree West Studios (Vancouver & Victoria)

About Us

Lagree West offers high-intensity, low-impact Pilates-inspired workouts focused on fostering mind-to-muscle connection in a community-driven, supportive environment. With six studios in Vancouver and Victoria, we are dedicated to providing exceptional service and encouragement to help guests reach their fitness goals.

Job Overview

As an Area Manager, you’ll lead the operations of multiple studios, ensuring consistent, high-quality experiences for both guests and team members. This role is ideal for an entrepreneurial leader with a passion for hospitality, team development, and operational excellence in a fast-paced environment. You’ll be visible across studios, managing daily operations while supporting long-term growth through hands-on leadership.

Responsibilities

Guest Experience

• Uphold and enforce guest experience standards across all studios.
• Provide coaching to Studio Managers, ensuring they deliver elevated, consistent service.
• Lead by example, demonstrating top-tier hospitality in all guest interactions.
• Address challenging guest feedback promptly, aiming to exceed expectations.
• Regularly audit and refine guest experience policies to enhance service quality.

People & Talent

• Oversee recruitment, onboarding, performance management, and offboarding for all studio teams.
• Provide continuous feedback to foster team growth and accountability.
• Identify high-potential employees and develop retention plans.
• Ensure studios maintain high-performance teams, swiftly addressing underperformance.

Business Operations

• Serve as the primary leader across studios, frequently visiting to ensure operational excellence.
• Conduct regular studio audits to ensure Studio Managers meet operational standards.
• Balance strategic and tactical responsibilities to align with business needs.
• Lead studio operations when Studio Managers are absent or positions are vacant.

Financial Performance

• Drive sales growth and monitor studio revenue performance.
• Manage operational expenses and implement corrective actions where necessary.

Company Culture

• Communicate effectively with guests, team members, and leadership, embodying company values in all interactions.
• Bring a positive, proactive attitude to work every day, consistently representing the brand.

Qualifications

• 3+ years of experience leading front-of-house operations.
• Preference for candidates with multi-location management experience or transferable skills that demonstrate capability in overseeing multiple units.
• Strong people management and development skills.
• Highly organized with excellent time management and multitasking abilities.
• Project management experience is a plus.
• Exceptional communication skills, both verbal and written.

Salary & Benefits

• Starting at $85K, with a competitive bonus structure.
• Full-time, in-studio position. Must be available for flexible hours and occasional travel.
• Perks include unlimited standby classes, merchandise discounts, and comprehensive medical/dental benefits after a 3-month probationary period.

Ready to lead and inspire? Join Lagree West and make a meaningful impact!