In this direct hire Hardware Support role, you will have the chance to join a long-standing employee-owned company in Irving, TX that offers a great culture, stability, and opportunity for growth.

Company Information:

• Been in business over 100 years
• Employs about 2000 nationally
• Offers excellent benefits including PTO, 401K w/impressive double-digit match, Health, PTO, Tuition, and more!
• On-site role with periodic paid travel to Austin

Salary range 55K- 62K depending on experience

Responsibilities

• Support position providing technical support for computer hardware, peripherals, mobile devices, hardware connectivity, desktop operating systems and software applications.
• Respond to user inquiries via phone, email, Teams Chat or ticketing systems. 
• Responsible for setting up and troubleshooting all hardware, to include user workstations, laptops.
• Assisting with Conference room setups.
• Working with end users, to get their cell phones setup when needed.
• Coordinate with external vendors for major repairs and warranty work on laptops, PC’s and printers.
• Responsible for securing all hardware and verifying inventory.
• Escalate more complex or persistent problems to higher-level support staff when they cannot be resolved at the first tier. 

Background Profile:

• At least 2 years of IT experience of either enterprise-level Service Desk role or Hardware Support role
• Associates Degree, A+, or MS certification required
• Experience with Windows Operating systems and efficient with Windows 11
• Basic network configurations or how to find network addresses and what to use to identify them
• Proficient use of all Microsoft Office Suite programs and Microsoft operating systems.
• Working knowledge of IOS setup for cellular devices.
• Must have excellent communication and customer service skills.
• Must be open to working on-site AND to travel to Austin (paid) periodically.
• Must be a US citizen to be considered as no sponsorship is available for this role.

For immediate consideration APPLY today or send a resume to eric@the-finders.com