In this hybrid, Bilingual ( Spanish / English) Contract Technical Support role, you have the chance to join a long-standing, employee-owned company in Phoenix and the timing couldn’t be better!

Company Information:

• Been in business over 100 years
• 4-6 Month W2 Contract to hire
• Great culture and leadership
• Hybrid Position in Phoenix near Sky Harbor Airport

Pay rate - $25-$29/ hr depending on experience

Position Summary

The Service Desk I is an entry-level IT support role responsible for providing first-line technical assistance to end users. This position serves as the initial point of contact for IT-related issues, troubleshooting basic hardware, software, and network problems while delivering excellent customer service.

Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system
• Log, track, prioritize, and resolve service desk tickets in accordance with SLA guidelines
• Troubleshoot basic hardware issues (desktops, laptops, peripherals, printers)
• Assist with user account management (password resets, access requests, basic permissions)
• Support basic network connectivity issues (Wi-Fi, VPN)
• Escalate unresolved or complex issues to Service Desk II or other IT teams as appropriate
• Document solutions, procedures, and troubleshooting steps in the knowledge base
• Follow IT policies, security standards, and best practices
• Always maintain a high level of customer service and professionalism

Required Qualifications

• 2+ years of IT support or customer service experience.
• Entry-level IT certifications (CompTIA A+, ITF+, or similar)
• Basic knowledge of Windows and/or macOS operating systems
• Strong communication and customer service skills
• Fluent (conversational and written) in Spanish and English
• Must be a US citizen to be considered

To be IMMEDIATELY considered, APPLY today or send a resume to eric@the-finders.com